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Hospitality Team Member Apprentice
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An exciting opportunity to join Long & Dhindsa Ltd trading as Subway
Supporting day-to-day food preparation, customer service, store standards, and hospitality operations while working towards a recognised apprenticeship qualification.
Wage
- £16,640 for your first year, then could increase depending on your age
- National Minimum Wage rate for apprentices
- Minimum wage rates opens in new tab
- Pay and responsibilities may be reviewed as the apprentice develops skills, reliability, and confidence in the role.
Training course
Food and beverage team member (level 2)
Hours
- Working pattern to be agreed on a rota basis across Subway opening hours. May include weekdays, weekends, and occasional evenings, with training time included within paid working hours.
- 40 hours a week
Start date
Thursday 1 October 2026
Duration
1 year
Positions available
1
Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.
What you'll do at work
- Prepare and serve Subway products in line with brand standards, food safety procedures, and customer requirements
- Provide friendly, efficient customer service for dine-in, takeaway, and digital order customers
- Support stock rotation, cleaning schedules, hygiene checks, and general store presentation
- Assist with opening, closing, and daily operational routines under supervision
- Work with managers and team members to develop confidence in hospitality, food service, and workplace communication
Where you'll work
Unit 3, Derby With Burton Services
Etwall Road, Willington
Derby
DE65 6DX
Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.
Training provider
DCG
Training course
Food and beverage team member (level 2)
Understanding apprenticeship levels opens in new tab
What you'll learn
Course contents
- Serve food and beverages to individual business standards.
- Identify opportunities and apply techniques to increase sales and improve customer experience.
- Tailors communication techniques to meet customer needs and build rapport.
- Maintain a safe, hygienic, and secure working environment.
- Comply with health and safety legislation, regulations, guidelines, and procedures.
- Follow food safety and allergen legislation and procedures applicable to own role.
- Use technology and equipment in line with business policy to meet customer needs.
- Handle transactions and payments securely.
- Work as part of a team to ensure that the products and services are delivered on time and in line with business needs.
- Deal with or escalate issues that impact service and customer experience, and implement any instructions given by supervisor.
- Use professional methods of communication that are tailored to different situations, and individual and team needs.
- Manages own time and workload, prioritising tasks.
- Maintain and rotate stock according to life cycle and business processes.
- Ensure equipment and technology faults and maintenance issues are reported promptly.
- Check customers are satisfied with products and services through questioning and act on feedback in line with business procedures.
- Keep up to date with changes to products and processes.
- Uses feedback to improve own performance.
- Reduces the waste of resources, taking sustainability into account, in line with business expectations.
- Follows and supports equity, diversity and inclusion legislation and principles.
- Participate in team briefings, implementing instructions, and offering input or feedback where relevant.
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Training schedule
This training schedule has not been finalised. Check with this employer if you’ll need to travel to a college or training location for this apprenticeship.
Essential qualifications
- GCSE in:
- English (grade 2 or above)
- Maths (grade 2 or above)
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Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.
Skills
- Communication skills
- Attention to detail
- Customer care skills
- Team working
- Non judgemental
- Patience
- Punctual
- Reliable
- Positive attitude
Other requirements
The role is based in a fast-paced food-service environment. Applicants should be comfortable standing for periods of time, following food hygiene procedures, working on a rota, and serving customers during busy trading periods. If we are interested in taking your application further, you will receive an email from a derby college email address (@derby-college.ac.uk). Please make sure that you check your inbox as well as your spam/junk folders, so you do not miss out on the opportunity to apply.
Long & Dhindsa Ltd
Long & Dhindsa Ltd operates an established Subway franchised quick-service restaurant. The business serves local customers, commuters, workers, repeat customers, and passing trade through dine-in, takeaway, and digital ordering channels. The store is owner-managed, with a focus on quality food, excellent customer service, brand standards, and developing staff within a supportive hospitality environment.
http://www.subway.com [opens in new tab]
Your earnings can increase over time with an apprenticeship. Find out about potential future pay opens in new tab.
There may be opportunities to progress into a permanent team member role, shift leader, or supervisor position, and to continue with further hospitality apprenticeship training such as Hospitality Supervisor or Hospitality Manager.
Contact for this apprenticeship
DCG
Chloe Westhead
chloe.westhead@derby-college.ac.uk
The reference code for this apprenticeship is VAC2000051756.
Closes in 4 days (Friday 18 September 2026 at 11:59pm)
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