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Hospitality Team Member Apprentice
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Hospitality Team Member Apprentice
Location
The Highfield, Driffield
Driffield (YO25 5YP)
Closing Date
24 days from today (Friday 30 October 2026 at 11:59pm)
Job Summary
Join The Highfield Hotel Driffield as a Hospitality Team Member Apprentice. This varied role will give you experience across housekeeping, food and beverage service, bar operations and guest care within a luxury country house hotel. You'll develop valuable hospitality skills while supporting the team to deliver exceptional guest experience.
Wage
£14,560 for your first year, then could increase depending on your age National Minimum Wage rate for apprentices
Training
Training provider: TEC PARTNERSHIP
Training course: Food and beverage team member (level 2)
Work Details
- Hours: Shift-based rota including mornings, evenings, and weekends. Monday - Sunday. Typical pattern: 30-40 hours per week, depending on business needs.
- Start date: Monday 16 November 2026
- Duration: 1 year
- Positions available: 1
Job Responsibilities
- Prepare and clean guest bedrooms and public areas to a high standard.
- Support the housekeeping team with room changeovers and guest amenities.
- Welcome guests and provide excellent customer service.
- Assist with serving food and drinks in the restaurant and bar.
- Take customer orders and process payments.
- Help prepare and maintain bar and dining areas.
- Support weddings, functions and special events.
- Follow food safety, hygiene and health & safety procedures.
- Work as part of a team to create a memorable guest experience.
Training Details
- Course contents:
- Serve food and beverages to individual business standards.
- Identify opportunities and apply techniques to increase sales and improve customer experience.
- Tailors communication techniques to meet customer needs and build rapport.
- Maintain a safe, hygienic, and secure working environment.
- Comply with health and safety legislation, regulations, guidelines and procedures.
- Follow food safety and allergen legislation and procedures applicable to own role.
- Use technology and equipment in line with business policy to meet customer needs.
- Handle transactions and payments securely.
- Work as part of a team to ensure that the products and services are delivered on time and in line with business needs.
- Deal with or escalate issues that impact service and customer experience, and implement any instructions given by supervisor.
- Use professional methods of communication that are tailored to different situations, and individual and team needs.
- Manages own time and workload, prioritising tasks.
- Maintain and rotate stock according to life cycle and business processes.
- Ensure equipment and technology faults and maintenance issues are reported promptly.
- Check customers are satisfied with products and services through questioning and act on feedback in line with business procedures.
- Keep up to date with changes to products and processes.
- Uses feedback to improve own performance.
- Reduces the waste of resources, taking sustainability into account, in line with business expectations.
- Follows and supports equity, diversity and inclusion legislation and principles.
- Participate in team briefings, implementing instructions, and offering input or feedback where relevant.
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Requirements
- Desirable qualifications:
- GCSE in: Maths, English (grade 2)
- Skills:
- Communication skills
- Attention to detail
- Organisation skills
- Customer care skills
- Problem solving skills
- Team working
- Initiative
- Punctual
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Other Requirements
- The role includes evenings, weekends, and event-based working.
- The Highfield operates around guest bookings and private hire events, so flexibility is important.
About the Employer
The Highfield Hotel is a luxury country house hotel located in Driffield, offering boutique accommodation, dining, weddings and events. With just ten individually designed bedrooms and a growing reputation for exceptional hospitality, this is an exciting opportunity to start a career in the hospitality industry and gain experience across multiple departments.
After the Apprenticeship
Your earnings can increase over time with an apprenticeship. Successful completion may lead to a permanent Hospitality Team Member position and progression onto a Level 3 Hospitality Supervisor apprenticeship as responsibilities develop.
Contact Information
- Contact for this apprenticeship: TEC PARTNERSHIP
- Email: myapprenticeship@scarboroughtec.ac.uk
- Reference code: VAC2000057102
Apply Now
Closes in 24 days (Friday 30 October 2026 at 11:59pm)
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