YHA England & Wales
Hospitality Team Member
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Hospitality Team Member
YHA South Downs, Itford Farm, Beddingham, Lewes, East Sussex, BN8 6JS
Fixed term, flexible contract - September 2026 to April 2027
Minimum 12 hours per week
£12.71 per hour (applies to all, including those under the age of 21)
Are you looking for a fun and varied job in hospitality? YHA South Downs are looking for a Hospitality Team Member to join their team!
YHA South Downs, located between Lewes and Newhaven, are seeking to recruit a team member at their 68 bed hostel. You will be based in their cafe/reception, working both front of house and in the kitchen preparing meals. You may also be asked to help out on housekeeping where required. Their cafe also doubles up as reception, for checking in guests staying at the hostel and helping with enquiries. They are looking for someone to work weekends.
Built around a 15th century farmhouse, the hostel has 13 bedrooms, glamping options, and a cafe open to the public. They host all types of guests, from walkers and cyclists on the South Downs Way to School Groups on Residentials. They are located right next to Southease Train Station - so it's easy to reach them from Brighton, Seaford, Lewes, and Newhaven.
As a Hospitality Team Member, you'll play a key role in making their guests' experiences memorable. Your efforts will be at the core of their mission to provide exceptional hospitality.
Why work for YHA?
Join their team and enjoy a range of exclusive staff benefits that support your well-being and career growth:
- 10 nights free hostel stays per year for you and up to 3 friends or family
- Access to YHA’s staff discount and cash back portal
- Free YHA Membership each year
- Access to support via their Employee Assistance Program
There are many more benefits to working for YHA so please visit their YHA Jobs website for more information.
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What will you be doing as a Hospitality Team Member?
They are a friendly team and will provide the training required for you to undertake the role. However, there is plenty for you to get stuck into from day one, including:
- Providing great customer service to all their customers, members, and guests.
- Working on reception, offering insights about the hostel and the local area. Ensuring every guest feels informed and welcomed.
- Using their systems for efficient guest check-ins and check-outs, food and beverage sales and service.
- Carrying out housekeeping duties, ensuring a comfortable, clean environment for all visitors.
- Assisting in the preparation of food and serving food and drinks with genuine warmth, hospitality, and pride that will influence in more sales.
What Skills and Experience do you need to be a Hospitality Team Member?
Their Hospitality Team Members undertake a wide range of customer facing duties within the hostel, delivering an excellent service to all guests and visitors.
To provide this service to their guests they are looking for the following qualities in their Hospitality Team Members:
- Experience of working face to face with customers
- Experience of working in a team – can help others to achieve a common goal
- Excellent timekeeping, with flexibility to cover different shifts – punctual, can work to deadlines
- Ability to manage varying pressures, include peaks in workload demands – can prioritise, able to deal with conflicting duties
- Knowledge and understanding of the core purpose of YHA – what YHA does and how they do it
- Demonstration of their HEART values – they’re part of everything they do, and they look for people who bring them to life in their everyday work
For more information about the role and the skills and experience required, please refer to the job description.
Get help with your application
Your very own career expert that helps elevate your application to the next level.
At YHA, they understand the richness of life experiences, and they place just as much importance on lived experiences as they do on skills and knowledge. They provide a robust induction, ongoing training, and opportunities for personal growth. While certain roles may require specific skills, they welcome applicants from all backgrounds. For more information about how they are creating an inclusive workplace please visit their jobs website.
Who are YHA?
YHA is a social enterprise with a mission to enrich the lives of all, especially young people. YHA does this by providing brilliant hostel stays and experiences that improve physical health, mental wellbeing, and life skills.
If you would like to find out more about YHA the charity, the culture, the heritage, and so much more please visit their jobs website.
How do you apply?
Submit your CV and complete the application form. For more information about their recruitment process, visit the job website. If you need any assistance, please email jobs@yha.org.uk
Once the hiring manager has reviewed your application they will contact shortlisted candidates. They aim to get in touch within a reasonable amount of time after the closing date. You can also check on the progress of your application if you have signed up to Connect - their online candidate portal
If you require reasonable adjustments during the recruitment process, please get in touch by emailing jobs@yha.org.uk.
PLEASE NOTE All relevant checks are in place to ensure safeguarding and legal requirements of safer recruitment are adhered to. They do reserve the right to close this advertisement early if they receive a high volume of suitable applications.
YHA Job Title: Team Member
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