Relais & Châteaux
Host
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Company Description
At Gilpin Hotel & Lake House, we proudly offer two distinct luxury establishments situated on separate estates, yet operated seamlessly as one cohesive team. Whether you opt for the laid-back ambiance of Gilpin Hotel or the distinct combination of hotel and country house at Gilpin Lake House, your experience with us is designed to be effortlessly harmonious.
Gilpin Hotel & Lake House are part of the prestigious Pride of Britain Hotels and we are proud to be one of the 580 members of Relais & Châteaux, an association of worldwide independent hotel and restaurant owners.
Job Description
Step into a role that blends warm, intuitive hospitality with the quiet magic of the Lake District. As a Host at the Gilpin Lake House, you’ll be the welcoming presence at our private sanctuary — a serene hideaway where guests come to unwind, reconnect, and experience luxury in its most personal form.
You’ll help shape the atmosphere of this exclusive retreat: calm, comforting, and beautifully curated. From thoughtful arrivals to seamless, heartfelt service throughout each stay, you’ll ensure every guest feels truly at home in our secluded lakeside haven.
💫 Your Role as Host:
- Welcomes and hosts guests with genuine warmth, offering a calm, confident presence from arrival to departure. Ensure every interaction feels personal, intuitive, and quietly exceptional.
- Coordinates guest journeys by overseeing the rhythm of the day across breakfast service, housekeeping flow, afternoon tea, spa movements, guest requests, and evening turndown, ensuring seamless transitions and serene surroundings.
- Carries out housekeeping resets, amenity replenishment, public-area presentation to ensure all operations run smoothly.
- Collaborates with Spa, Estates and Housekeeping and works closely with internal teams to maintain immaculate spaces, respond to maintenance needs, and uphold the property’s signature standards of calm, order, and understated luxury.
- Acts as a lead for private events, celebrations, and exclusives, partnering with the Front Office Team to deliver perfectly executed occasions with thoughtful detail and effortless service.
- Anticipates guest needs, responds to requests with grace, and resolves issues discreetly, ensuring comfort, privacy, and a sense of being genuinely cared for.
- Upholds our brand promise of quiet luxury, privacy, and heartfelt care - and consistently elevates the guest experience through thoughtful touches.
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Qualifications
🌸 What You Bring:
- A natural flair for hosting and a passion for creating memorable guest journeys.
- Impeccable attention to detail and pride in presentation.
- Confidence working solo and as part of a close-knit team.
- Flexibility, initiative, and a calm, professional presence.
- Previous hospitality experience preferred, but personality and attitude are equally important.
- This role does require a balance of practical 'roll your sleeves up' housekeeping, waiting on, reception, events and everything in between. To excel in this role you'll be a genuine all-rounder.
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Additional Information
🌟 Why join us:
- A stunning work environment with a supportive, dynamic team.
- Opportunities for growth and development within the Gilpin family.
- Meals on shift, uniform, and generous gratuities.
- A stunning Lake District setting that inspires every day.
- The pride of contributing to a property recognised with 5 AA Red Stars, and two Michelin Keys.
- The prestige of working within Relais & Châteaux and Pride of Britain Hotels.
- You will become part of the Relais & Châteaux community, a global association of 580 exceptional hotels and restaurants united by a passion for the profession, the authenticity of human relations and the promotion of local traditions.
Ready to host with heart in one of the Lake District’s most beautiful settings? Apply now and bring your warmth, charm, and hospitality spirit to Gilpin Lake House.
Salary:
- from £26,624 to £28,704
- Gratuities are allocated on a points basis, depending on development tiers. Although variable, average levels are projected as being from £234 to £526 per month.
Hours:
- 40 hours per week.
Benefits:
- Canteen
- Company events
- Company pension
- Discounted or free food
- Employee discount
- Free or subsidised travel
- Gym membership
- On-site parking
- Relocation assistance may be available
- Staff transport provided free between staff houses and hotel
Department:
- Other
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