Rosewood Hotel Group
Host - HDR
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JOB DESCRIPTION
OUR PURPOSE AND CULTURE
We are driven to create a future where people and place enrich one another. We are wholly committed to rooting ourselves more deeply in every place we are in while setting new benchmarks for positive impact. As a pioneering collective with a common purpose, we curate extraordinary moments and honor the soul of every place along our journey.
At Rosewood Hotel Group, we answer The Calling. Together, we Make the Place.
THE TEAM
As Host, you will join the Food and Beverage team at Rosewood Hotel London. Reporting to the Outlet Manager, with a dotted reporting line to the Assistant Restaurant Manager, you will work closely with restaurant associates to deliver welcoming, seamless and memorable guest experiences.
YOUR ROLE
You will create a warm and professional first impression for every guest, managing arrivals, departures and restaurant reservations while helping the team deliver exceptional service.
You will maintain accurate guest profiles and booking information through OpenTable, support daily briefings and provide clear handovers to restaurant managers and supervisors. You will also undertake cashiering and end-of-shift financial responsibilities when assigned.
HOW YOU’LL MAKE THE PLACE
- Welcome guests warmly, manage seating arrangements and provide a professional first and last impression of the restaurant.
- Manage reservations, guest profiles and table allocations accurately through OpenTable.
- Understand guests’ needs, recommend suitable restaurant and hotel offerings and help build lasting guest relationships.
- Respond courteously and efficiently to guest enquiries, feedback and complaints, ensuring appropriate follow-through.
- Answer incoming calls professionally and provide accurate, up-to-date information about the restaurant, menus and hotel.
- Support restaurant briefings, communicate reservations and special-attention guests, and provide detailed shift handovers.
- Complete cashiering procedures, balance cash and credit card charges, and prepare required end-of-shift financial information.
- Work flexibly with colleagues across breakfast, lunch, Afternoon Tea and dinner services to support the overall success of the restaurant.
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COULD THIS BE YOU?
- You are passionate about creating warm, positive and professional guest experiences.
- You communicate clearly and courteously in English, both in person and over the telephone.
- You can build rapport with guests, recognise returning customers and respond thoughtfully to individual needs.
- You are organised and able to manage reservations, table allocations, confirmations and guest information accurately.
- You work collaboratively and flexibly, supporting colleagues and adapting across different restaurant service periods.
- You demonstrate attention to detail when handling payments, financial information, menus and restaurant materials.
- You are committed to learning about menus, products and hotel offerings through briefings, tastings and training.
- You understand the importance of confidentiality, safe working practices, personal presentation and adherence to hotel policies.
OUR BENEFITS
- 28 days paid holidays per annum including Bank Holidays
- Discounts on Food & Beverage
- Company pension scheme and life assurance
- Enhanced sick pay policy
- 12 complimentary room nights per year and F&B discount worldwide
- Up to 16 weeks paid parental leave
- Talent development opportunities
- Involvement in Corporate Social Responsibility programmes and wellbeing activities
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OUR COMMITMENT TO YOU
At Rosewood Hotel Group, your voice is heard and valued. We’re a community that encourages associates to be themselves, not fit into a fixed culture, and this philosophy shines through in our commitments to reflect and honor the history, culture and geography of our destinations.
We’re not only committed to building and nurturing genuine, long-lasting relationships but to transforming them, and our Diversity, Equity and Inclusion (DEI) strategy helps put these principles into practice.
ABOUT US
Rosewood London is housed in an Edwardian Belle Époque building that offers some of London's finest accommodations and service with the feel of a stylish London residence. Conveying the feel of a stylish London residence, Rosewood London has 263 guestrooms and 45 suites, among which the unique Grand Manor House Wing, an exclusive suite with its own postcode and accessed by a private elevator. The hotel also houses Holborn Dining Room with an outdoor terrace, Mirror Room Restaurant as well as the hotel’s warmly welcoming destination bar, Scarfes Bar. It forms part of the ultra-luxury collection Rosewood Hotels and Resorts® which comprises of over 38 properties and over 21 future hotel openings.
In line with the requirements of the Asylum & Immigration Act 1996, all applicants must be eligible to live and work in the UK. Documented evidence of eligibility will be required from candidates as part of the recruitment process.
GENERAL INFORMATION
- Country/Region: United Kingdom
- Province/City: London
- Hiring Entity: Rosewood London
- Department: Food & Beverage - Services
- Job Type: Full-time Permanent
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