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About the Role
A Gator’s Dockside host is responsible for all facets of the guest experience from the time they enter the restaurant until the time that they leave the restaurant. Hosts must read and understand all training materials as well as utilize those materials and guidelines in order to perfect the guest’s experience while in our restaurant.
Responsibilities
- Greet all guests as they come in the front door.
- Open the door for them when you can.
- Proper rotation of seating chart while seating guests.
- Answer phones accurately and politely.
- Receive to-go orders correctly and input them into the kitchen correctly via our computer systems when a guest makes a to-go order.
- Ensure the accuracy of each order as they are brought to the front door for distribution and correct any mistakes in a timely manner.
- Interact with guests, hourly employees, and management in a friendly, non-coercive manner to carry out their assigned duties and provide each guest with the ultimate dining experience.
- Train new hosts as well as helping with the training of other support staff members.
- Carry, handle, and distribute cash, credit cards, traveler’s checks, and loose change with accuracy and dependability.
- Pay all money owed to the restaurant at the end of each shift and declare all tips earned.
- Report any guest complaint or potential problem to the manager on duty immediately and attempt to correct the problem to the best of their ability.
- Make drinks and desserts, serve food to guests, bus and pre-bus all tables as directed, roll silverware, and clean menus.
- Assist with food preparation or in the washing of dishes as directed by management and retain a current food safety certification.
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General Duties
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- Adhere to the policies and procedures as outlined in the employee handbook as well as all training materials and corporate documents.
- Help with the cleaning and maintaining of all common areas of the restaurant as directed by management including but not limited to: restrooms, dining room floors, kitchen floors, restaurant walls, shelving, sidewalks, windows, doors, games, ice and soda machines, drink stations, carpets, tables, chairs, and cabinets.
- Maintain personal hygiene and cleanliness.
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