Squared Organisation
Hostel Service Manager
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Hostel Service Manager
Supported Housing | Squared Homes
Contract: Permanent
Salary: £40,000 – £42,500 per annum (DOE)
Hours: 37 hours per week, Monday to Friday, plus participation in an on-call rota covering evenings, weekends and bank holidays.
Location: Luton (agile working across supported housing properties)
Additional Benefit: Essential Car User Allowance plus mileage reimbursement
About Squared
Squared is a not-for-profit housing association supporting communities across Luton and South Bedfordshire since 1962. We are committed to providing safe, secure housing and empowering customers to achieve independence through person-centred support.
Benefits
- 33 days annual leave (including bank holidays), rising to 38 days with service
- Option to buy/sell up to 5 days leave
- Health Cash Plan (after probation)
- Canada Life WeCare Employee Assistance Programme
- Pension scheme with employer contribution
- Life Assurance and Personal Accident Cover
- Staff benefits and shopping discounts
- Essential Car User Allowance
- Flexible and supportive working environment
About the Role
As Hostel Service Manager, you will lead our Supported Housing service, ensuring customers receive high-quality housing and support that helps them achieve positive outcomes and greater independence.
You will manage Team Leaders, the Hostel Coordinator and specialist Support Coaches, promoting a psychologically informed and trauma-informed approach to service delivery. Working closely with internal teams, local authorities and partner organisations, you will ensure safe accommodation, strong housing management and effective support services.
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Reporting to the Head of Homes, you will lead operational performance, service development, safeguarding, compliance, financial management and partnership working.
Key Responsibilities
- Lead and manage the Hostel Services Team, providing supervision, support and development.
- Ensure safe, secure and high-quality supported accommodation services.
- Drive excellent customer outcomes through trauma-informed and person-centred practice.
- Monitor performance, KPIs, service quality and regulatory compliance.
- Oversee safeguarding, risk management and complaint resolution.
- Manage budgets, income collection, rent arrears and void performance.
- Maintain accurate records, audits and reporting requirements.
- Work collaboratively with property, housing, finance and support teams.
- Build effective partnerships with local authorities, commissioners and community organisations.
- Identify opportunities for service improvement, innovation, grants and tenders.
- Keep services compliant with legislation, regulation and best practice.
- Represent the organisation where required, including legal proceedings relating to housing management.
- Promote Squared's values and culture across the service.
About You
Essential
- Management experience within housing, social care, supported accommodation or related services.
- Experience leading and developing high-performing teams.
- Experience supporting vulnerable people to improve independence and wellbeing.
- Strong leadership, communication and relationship-building skills.
- Understanding of homelessness, support services and social challenges.
- Ability to analyse performance data and drive service improvements.
- Strong organisational, problem-solving and decision-making skills.
- Emotional intelligence, resilience and professionalism.
- Good IT and reporting skills.
- Full UK driving licence and access to a vehicle.
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Desirable
- Relevant qualification in social care, psychology, counselling, leadership or related field.
- Advanced safeguarding training.
- Experience of service development and continuous improvement.
- Knowledge of welfare benefits and welfare rights.
- Experience working with local authorities and partner agencies.
- Experience securing or managing grant-funded projects.
- Coaching and mentoring experience.
- Budget management experience.
- Experience developing policies, procedures and projects.
What Will Make You Stand Out
You'll be customer-focused, solutions-driven and passionate about improving lives. You'll combine strong leadership with empathy, partnership working and a commitment to delivering safe, high-quality services.
Why Join Squared?
This is an opportunity to make a real difference in a values-led organisation that supports customers to achieve independence while offering a supportive environment for your own professional development.
Please note: We reserve the right to close this vacancy early depending on application numbers.
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