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Firmdale Hotels - Host Opportunity
At Firmdale Hotels, we pride ourselves on delivering unparalleled hospitality experiences, blending luxury with warmth and personality. Our Charlotte Street Hotel, nestled in the vibrant heart of London, embodies our commitment to exceptional service and attention to detail. We are currently seeking a dedicated and personable individual to join our esteemed team as a Host.
As a Host at Firmdale Hotels, you will be the welcoming face of our renowned restaurant, creating memorable experiences for our guests from the moment they step through our doors. Your ability to effortlessly build rapport and anticipate the needs of our guests will be essential in ensuring their satisfaction and loyalty.
Responsibilities
- Greet guests with genuine warmth and enthusiasm, making them feel valued and appreciated from the moment they arrive.
- Escort guests to their tables, ensuring a smooth and efficient seating process while maintaining a keen eye for detail.
- Proactively anticipate guest needs and preferences, going above and beyond to exceed expectations and create personalised experiences.
- Work collaboratively with colleagues across various departments to ensure seamless service delivery and guest satisfaction.
- Uphold Firmdale's high standards of service and presentation at all times, contributing to the overall ambiance and reputation of our establishment.
- Engage guests in friendly and inspiring conversation, sharing your passion for hospitality and our unique offerings.
What You Need
- A keen willingness to collaborate and contribute to a dynamic team environment.
- Previous experience in a customer-facing role is desirable, but not essential, as long as you possess a genuine passion for delivering exceptional service.
- A meticulous eye for detail and a commitment to upholding Firmdale's standards of excellence in all aspects of your work.
- A genuine enthusiasm for hospitality and a natural ability to connect with people from all walks of life.
- An infectious positivity and can-do attitude that inspires confidence and trust in our guests and colleagues alike.
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What We Offer
- We offer a competitive salary plus service charge and benefits to be discussed at venue
- Access to Stream our financial wellbeing app. Stream your accrued earnings before pay day, benefit from everyday savings and real time financial coaching.
- Health cash plan (including contributions towards dental, optical, alternative and complementary therapies)
- Discounted cinema tickets, gym membership, travel, retailers and restaurants
- Complimentary meals on shift
- Referral bonus scheme for recommending top talent
- Flexible scheduling without split shifts
- Dry cleaning service for work attire and discounted personal dry cleaning
- Enhanced holiday allowance based on length of service
- Season ticket loan for convenient commuting
- Ongoing training, professional development, and fully funded English lessons
- Regular social events, team activities, and fitness sessions
- Benefits like cycle to work scheme and annual long service awards
- One allocated paid day per year for volunteering work
- Exclusive discounts at Design Hotels, staff sales, spa discounts, and product perks
- And much more!!
About Us
Located in the heart of Fitzrovia, known for its acclaimed restaurants, independent cafés and boutique shops, Charlotte Street Hotel is an intimate hotel with real character and personality. Owner Kit Kemp's fearless signature style fills every corner: bold colour, rich pattern and exceptional craft, all woven together as a heartfelt homage to the Bloomsbury Group, the celebrated circle of artists and writers who gathered just a few streets away.
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With Soho a minute's walk away and some of the city's most exciting theatres, bars and restaurants right on the doorstep, this is a hotel that inspires everyone who works within it. We look for people who bring curiosity and warmth, and who take genuine pride in creating something special for every guest.
Awards and Accolades
- Sunday Times Best Places to Work 2024, 2025 & 2026
- One Michelin Key, 2024, 2025
- One AA Rosette for Culinary Excellence, Oscar Bar & Restaurant, 2026
- Best Afternoon Tea, Country & Townhouse, 2024
You can see a full list of our awards and accolades here: https://www.firmdalehotels.com/b/awards-accolades/
Firmdale Hotels was founded in London, in 1985 by husband and wife team, Tim and Kit Kemp. Today, Firmdale has grown to include hotels and private residences across London and New York as well restaurants, bars, spas, an online shop, interior design studio and Laundry facility.
Firmdale Hotels welcomes applicants from all backgrounds and is committed to an inclusive workplace. Please let us know if you need adjustments during the recruitment process.
In line with the Asylum and Immigration Act 1996, we require all applicants to have the eligibility to live and work in the United Kingdom. Documentation will be required at interview stage.
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