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Host/Hostess
The Soho Hotel
Full Time
1 Year Experience
£16 - £17 / Hour
Skills: Fast-Paced Experience, Customer Service, Teamwork
Description
Are you passionate about hospitality and creating memorable guest experiences? The Soho Hotel, part of the renowned Firmdale Hotels group, is seeking an enthusiastic Host to join our highly successful team. At The Soho Hotel, we pride ourselves on delivering exceptional service in a vibrant and welcoming atmosphere. As a member of our team, you'll be at the heart of our restaurant, ensuring every guest feels special from the moment they arrive.
The Soho Hotel is a cornerstone of Firmdale Hotels, known for its unique design, luxurious comfort, and outstanding service. We are committed to creating a work environment where our employees can thrive and grow professionally. Joining us means becoming part of a team that values creativity, dedication, and a passion for hospitality.
As a Host, you will be the face of our restaurant, responsible for providing a warm and inviting welcome to all our guests.
Responsibilities
- Greeting guests with a friendly and inspirational manner
- Building effortless relationships with guests to ensure a personalised dining experience
- Managing reservations and seating arrangements efficiently
- Coordinating with the restaurant team to ensure smooth service flow
- Handling guest inquiries and providing detailed information about the menu and services
- Maintaining a high standard of cleanliness and organisation in the hosting area
- Assisting in creating a memorable and enjoyable dining experience for all guests
What you Need
- A keen willingness to work as part of a dynamic team
- Experience in a similar environment is desirable but not essential
- Excellent customer service skills
- A passion for detail and commitment to excellence
- Enthusiasm and a positive attitude
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What We Offer
- Competitive salary plus service charge and benefits to be discussed at venue
- Access to Stream our financial wellbeing app
- Health cash plan (including contributions towards dental, optical, alternative and complementary therapies)
- Discounted cinema tickets, gym membership, travel, retailers and restaurants
- Complimentary meals on shift
- Referral bonus scheme for recommending top talent
- Flexible scheduling without split shifts
- Dry cleaning service for work attire and discounted personal dry cleaning
- Enhanced holiday allowance based on length of service
- Season ticket loan for convenient commuting
- Ongoing training, professional development, and fully funded English lessons
- Regular social events, team activities, and fitness sessions
- Benefits like cycle to work scheme and annual long service awards
- One allocated paid day per year for volunteering work
- Exclusive discounts at Design Hotels, staff sales, spa discounts, and product perks
- And much more!!
About Us
Inspired by one of London's most creative and iconic neighbourhoods, The Soho Hotel is a celebration of modern art, bold design and the vibrant energy that has made Soho famous the world over. Widely regarded as Soho's first luxury hotel when it opened in 2004, it sits on a quiet street at the heart of this buzzing entertainment district, surrounded by top London restaurants, theatre and music in every direction. To work here is to be immersed in that creative spirit every day.
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The Soho Hotel is a place where personality and passion are valued as much as skill, and where every member of the team plays a part in bringing an extraordinary guest experience to life. You'll be joining a team whose Awards and Accolades speak for themselves: Sunday Times Best Places to Work 2024, 2025 & 2026, One Michelin Key, 2024, 2025, Condé Nast Traveller 'Triple Crown', 2026, Readers' Choice Awards, Condé Nast Traveller, 2025, Best Hotels in London, The Telegraph, 2024, Coolest Hotels in London, The Times, 2024.
You can see a full list of our awards and accolades here: https://www.firmdalehotels.com/b/awards-accolades/
Firmdale Hotels was founded in London, in 1985 by husband and wife team, Tim and Kit Kemp. Today, Firmdale has grown to include hotels and private residences across London and New York as well restaurants, bars, spas, an online shop, interior design studio and Laundry facility.
Firmdale Hotels welcomes applicants from all backgrounds and is committed to an inclusive workplace. Please let us know if you need adjustments during the recruitment process.
In line with the Asylum and Immigration Act 1996, we do require all applicants to have the eligibility to live and work in the United Kingdom. Documentation will be required at interview stage.
Location
4 Richmond Mews, London, W1D 3DH, United Kingdom
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