Applebee's (Potomac Family Dining Group)
Host/Hostess
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POSITION SUMMARY
Customer Service orientated position primarily responsible for greeting and welcoming, seating, and thanking guests at the restaurant according to Potomac Family Dining Group and Applebee’s brand standards for guest service.
ESSENTIAL DUTIES AND TASKS
- Greets and seats all guests in a friendly
- Assists in maintaining the overall guest flow of the
- Ensures seating service is rotated among server area assignments whenever
- Opens doors for arriving and departing
- Remains visible in the FOH and forward facing the main
- Occasionally delivers food and drinks to guests when extra assistance is
- Interacts verbally with all guests creating a friendly and upbeat
- Completes assigned opening and closing side work as
- Participates in the clearing and resetting of the dining room tables using Applebee’s team delivery
- Observes guests, responds to requests, and anticipates guests’
- Maintains a clean and organized work
- Ability to explain and demonstrate usage of Tabletop Electronic Devices to
- Ability to drive sales with suggestive selling
- Accommodates any special needs of guests such as booster chairs, high chairs,
- Manages the waitlist when the restaurant is
- May occasionally be scheduled to serve guests in a Carside To-Go or Server
- Fills out feature
- Assists in general Front of House maintenance functions including:
- maintaining restrooms
- light cleaning such as dusting light fixtures/furniture/woodwork/artifacts
- washing and/or wiping windows
- sani-bucket rotation
- setting up the expo line
- emptying trash
- rolling silverware
- maintaining restaurant curb appeal
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EQUIPMENT/ COMPUTER SKILLS
- Phone
- Soda fountain operation
- Tabletop Electronic Device
- Operation of cleaning tools such as cleaning cloths, buckets, brooms, vacuums, non-electric vacuum sweepers
SUPERVISORY RESPONSIBILITY
NONE.
MINIMUM QUALIFICATIONS
- Friendly and engaging demeanor
- 16+ years old
- Prior work experience preferred
- Reading, writing, and verbal communication skills required
- Bi-lingual experience a plus
- Reliable transportation required
- Ability to build relationships
- Ability to be a team player
- Ability to follow manager instructions and guidance
- Ability to communicate and behave professionally at all times
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PHYSICAL DEMANDS
- Ability to wipe down table tops, table legs, pick up debris off of the floor, and wipe down booth seats in the bar area of the
- Transports plates, glasses, and baskets to and from the service bar and kitchen more than 30 times per
- Mobility required during the entire
- Ability to stand and exert fast-paced mobility for periods of up to four (4) hours in
- Must have a good sense of balance, be able to reach, bend, stoop, and kneel and frequently lift and bus pans, and trays frequently weighing 25
- Must be able to speak clearly and listen attentively to guests and other
- Transports and carries objects such as high chairs up to 15 pounds up to 15 times per
Travel
Less than 5%
WORKING CONDITIONS
Subject to wet floors and loud noises, fast-paced, outdoor conditions.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
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