4C Group
Host/Hostess Florattica Rooftop
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Host/Hostess Florattica Rooftop
Florattica, 11-15 Minories St, London (Central), London, EC3N 1BJ
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Host / Hostess – Florattica Rooftop London
Overview of Role
We are currently looking for an enthusiastic, confident and guest-focused Host / Hostess to join our team at Florattica Rooftop London.
As the first and last point of contact for our guests, you will play a key role in creating a warm and memorable experience while ensuring the smooth management of reservations, seating and guest flow.
The Role
As a Host / Hostess at Florattica, your responsibilities will include:
- Welcoming and greeting all guests in a warm, professional and friendly manner.
- Managing reservations and ensuring bookings are accurately organised.
- Managing the seating plan and coordinating tables according to reservations and availability.
- Escorting guests to their tables and providing a positive first impression of the venue.
- Managing guest flow efficiently during busy periods.
- Communicating waiting times and table availability clearly and professionally.
- Answering guest enquiries regarding reservations, menus, events and venue information.
- Handling telephone calls and reservation enquiries professionally.
- Working closely with the management and Front of House team to ensure smooth daily operations.
- Communicating effectively with the waiting and bar teams regarding arrivals, special requests and celebrations.
- Recognising returning guests and helping to create a personalised experience.
- Handling guest requests and concerns professionally, escalating issues to management when necessary.
- Maintaining a clean, organised and professional reception area.
- Supporting private events and large group bookings when required.
- Ensuring Florattica's service standards are maintained at all times.
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What We Offer
- Flexible working, subject to role and probationary review.
- Staff accommodation rates across UK hotels.
- Death in service cover.
- Cycle Scheme.
- Tech Scheme.
- Health Cash Plan (HSF).
- Referral Scheme – Recruit a Friend.
- Workplace pension scheme.
- Access to EAP and wellbeing support.
- Eyecare vouchers.
- Private Medical Insurance.
- Continuous Learning & Development opportunities.
- Recognition Programme and social events.
The Candidate
We Are Looking For Someone Who
- Has a genuine passion for hospitality and guest service.
- Is warm, welcoming, confident and professional.
- Has excellent communication and interpersonal skills.
- Has previous experience as a Host / Hostess or in a similar Front of House position, preferably within a busy restaurant, bar or hotel environment.
- Is highly organised and comfortable managing multiple reservations and guest requests.
- Is able to remain calm and professional in a fast-paced environment.
- Has strong attention to detail and excellent presentation.
- Is confident dealing with different types of guests and an international clientele.
- Is a positive and proactive team player.
- Is flexible and available to work evenings, weekends and bank holidays as required.
- Experience with restaurant reservation systems would be an advantage.
- Demonstrates and role-models the company's core values.
- Has the right to work in the UK. Documented evidence of eligibility will be required from successful candidates.
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About Florattica
Florattica is a rooftop bar in the heart of London, located on the 11th floor of Canopy by Hilton London City. Combining panoramic views of the London skyline with creative cocktails, food and a distinctive atmosphere, Florattica is focused on creating memorable experiences through genuine and attentive hospitality.
About 4C Group
4C Group is a global organisation that manages and develops properties and hotels in key business districts and leisure hot spots across the UK, Middle East, Africa and Canada.
The company was formed in 2010, building on the foundations of a family property business that stretches back to the 1990s. The Group's mission is to operate sustainably, delight guests and investors, whilst striving to deliver a positive environmental and social impact within local communities.
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