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Host/Hostess The May Fair Hotel
Full Time Competitive salary
Overview
- An amazing opportunity to join the team in the May Fair Kitchen as a Host/ess.
- As a Host/Hostess you will be responsible for supporting the team and operation with reservations and table allocations, ensuring the service and operation remains seamless.
- You will ensure that a warm welcome is provided to all guests, that they are seated quickly and that their needs are identified and communicated to the bar operations team.
- This role will also involve dealing with VIP bookings and special requests.
- You will ensure that a high level of service and attention to detail is delivered at all times.
About You
- Previous experience of working in a high-end beverage-led operation is essential as a Host/Hostess.
- Competent with IT applications such as OpenTable, Adecco, and Micros.
- Excellent attention to detail and customer service skills.
- An impeccable command of English both written and spoken.
- A passion for food and beverage and a desire to provide impeccable service.
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Our Benefits Package
- Competitive salary
- 28 days holiday per annum including Bank Holidays, increasing with long service
- Complimentary hot meals, salad bar, and unlimited beverages provided daily
- Recommend a Friend Scheme of up to £500 per friend recommended
- Annual complimentary night stays within our hotels
- Preferential accommodation rates for all Edwardian Hotels for Hosts, their family, and their friends
- Access to a discount platform for all popular stores and outlets
- Auto enrolment into our company pension scheme
- Regular social events across all hotels
- Annual company recognition events held in January each year
- Wellbeing champions across all of our hotels
- Access to our company doctor for medical appointments and occupational health support
- Access for all hosts to our online learning platform Edwardian Academy
- Opportunities for promotion and a wide range of training programs to support your development
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Eligibility
- In line with the requirements of the Asylum & Immigration Act 1996, all applicants must be eligible to live and work in the UK. Documented evidence of eligibility will be required from candidates as part of the recruitment process.
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Skills
operating systems
arrange tables
microprocessors
customer service
interact verbally in English
distribute local information materials
communicate verbal instructions
provide visitor information
maintain relationship with customers
greet guests
provide tourism related information
promote the use of sustainable transport
welcome tour groups
answer incoming calls
inform tourist groups on logistical times
handle personal identifiable information
identify customer's needs
maintain customer service
demonstrate intercultural competences in hospitality services
escort visitors to places of interest
Location