Marriott
Hotel Cleanliness Expert Housekeeping Night Porter - London Marriott Hotel Grosvenor Square
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LONDON MARRIOTT HOTEL GROSVENOR SQUARE – PROUDLY MARRIOTT, UNIQUELY GROSVENOR SQUARE
Experience 5-star service at the London Marriott Hotel Grosvenor Square. Perfectly situated in the upscale Mayfair neighbourhood, minutes from Oxford Street's world-class shopping, Hyde Park and iconic landmarks, our newly refurbished bedrooms and suites are elegantly furnished and feature marble bathrooms, signature bedding and deluxe amenities. Enjoy scenic views of Grosvenor Square or our private gardens; some suites boast balconies. Indulge in steakhouse dining at Gordon Ramsay Bar & Grill, or sample modern fare at Lucky Cat by Gordon Ramsay, an Asian Eating House and vibrant late-night lounge. Unwind with a craft cocktail after an exciting day in Mayfair, London at our hotel's 1920's-inspired award-winning speakeasy bar, The Luggage Room. Discover 12,109 square feet of high-tech, recently renovated venue space at our hotel; our grand ballroom is imbued with natural daylight, making it ideal for business or social gatherings. The London Marriott Hotel Grosvenor Square can't wait to welcome you to Mayfair.
We are part of Marriott International, the world's leading, award winning, hospitality company with more than 7,000 properties across 130 countries and territories worldwide. Begin your career journey with Marriott. Your 5-star experience awaits.
We are now recruiting for a dynamic and passionate Hotel Cleanliness Expert Housekeeping Night Porter to join our magnificent five-star, luxury hotel. Have fun working alongside an award-winning team and enjoy a world where career progression opportunities and world class training is available to you. We enjoy crafting bespoke journeys for you.
ARE YOU ELIGIBLE TO WORK IN THE UK?
A points-based immigration system affecting the eligibility to apply to work in the UK has been introduced from 01 January 2022. Applicants with Irish citizenship, an indefinite leave to enter the UK or an indefinite leave to remain in the UK are eligible to work in the UK including EU citizens who already lived in the UK by 31 December 2020. Please refer to the Home Office website for more details. You can also prove your right to work to employers by visiting the Gov UK website.
JOB SUMMARY
A Housekeeping Night Cleaner is responsible for all basic cleaning in and around the facility. Clean and maintain all items and surfaces in designated areas, ensuring hotel's standards of cleanliness. To provide a high standard of cleanliness in all public areas of the Hotel, adhering to set timeframes and to the required quality and standard. To deliver servicing of bedrooms and support with laundry duties whenever necessary. As Housekeeping Night Cleaner, you will play a vital role in ensuring that guests feel comfortable and welcome during their stay. Your primary responsibility will be to maintain the cleanliness and organization of the hotel’s public areas, including lobbies, hallways, and common spaces. You will be responsible for ensuring that these areas are clean, tidy, and well stocked with amenities such as towels, toiletries, and refreshments. In addition to cleaning and restocking, you will also be responsible for responding to guest requests and enquiries in a timely and courteous manner. This may include providing directions. You should also be comfortable working independently and able to manage your time effectively to ensure that all areas are cleaned and maintained on schedule.
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Clean public and employee restrooms and showers. Clean glass in public and employee areas. Clean floor surfaces in public or employee space using designated chemicals, supplies, and equipment. Dust surfaces in assigned area. Inspect condition of furniture for tears, rips, and stains and report damages. Clean and maintain lights. Post caution signs to limit traffic when necessary. Contact other departments directly for urgent repairs. Respond promptly to requests from guests and other departments. Identify and report preventative or other maintenance issues in public areas or guest rooms.
Responsible for following departmental policies and procedures. Follow all company and safety and security policies and procedures; report any maintenance problems, safety hazards, accidents, or injuries; complete safety training and certifications; properly store flammable materials. Ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information. Welcome and acknowledge all guests according to company standards; anticipate and address guests’ service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak with others using clear and professional language. Support team to reach common goals. Ensure adherence to quality expectations and standards. Move, lift, carry, and place objects weighing less than or equal to 55 pounds without assistance and in excess of 55 pounds with assistance. Ability to push and pull work-related machinery over sloping and uneven surfaces. Reach overhead and below the knees, including bending, twisting, pulling, and stooping. Visually inspect tools, equipment, or machines (e.g., to identify defects). Grasp, turn, and manipulate objects of varying size and weight, requiring fine motor skills and hand-eye coordination. Move through narrow, confined, or elevated spaces. Move up and down a ladder. Stand, sit, kneel, or walk for an extended period across an entire work shift. Perform other reasonable job duties as requested by Supervisors.
Support Front of House Team’s in maintaining cleanliness and condition of all Front of House areas, including but not limited to the Lobby, the Forecourt, the Fitness Centre and when required the banqueting spaces of the hotel.
SKILLS, EXPERIENCE AND QUALIFICATIONS
Experience
- Previous experience working within a similar environment preferred
Skills and Knowledge
- Strong Communication skills (verbal, listening, writing)
- Attention to detail
- Pro-active and reliable
- Able to work alone and within a team
Education or Certification
- Good level of English essential
WHAT WE CAN OFFER YOU
Step into a world of opportunity with an award-winning international brand that truly values who you are. As part of Marriott International, the world’s largest hospitality family, you’ll discover endless possibilities to grow, connect, and shine.
We believe in celebrating individuality and helping you reach your full potential. Enjoy fabulous, flexible benefits designed to support your well-being—both inside and outside of work. At Marriott, the sky isn’t the limit—it’s just the beginning.
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FINANCIAL WELLNESS
- Competitive salary package
- 28 days holiday including bank holidays increasing to a maximum of 35 days
- Accommodation Service Charge upon successful completion of probation
- Season ticket loans
- Discounted room rates for you & friends and family—why not, we are after all the largest hotel company in the world!
- Recommend a friend scheme
- Complimentary dry cleaning—we do like to make an impression!
- Pension scheme to help you save for the future
- Life assurance
- Competitive car lease schemes
- Access to major high street discounts so you can treat your friends and family
CAREER GROWTH AND PROFESSIONAL ADVANCEMENT
- World-class international career opportunities within Marriott hotels tailored to your specific needs
- Professional learning and development opportunities—because a fulfilling career is so much more rewarding
- Tuition aid
- Unlock access to world-class trainers and elevate your potential
- Exclusive access to the world’s leading management minds
HEALTH, WELLBEING AND SOCIAL IMPACT
- Complimentary meals on duty
- Flu vaccinations
- Complimentary use of the Gym—because your wellbeing is important
- Eye care vouchers
- Cycle to work scheme
- Creative workshops
- Support volunteer programmes like Magic Breakfast
- Community activities like canal cleaning, volunteering at farms, plogging and much more
- Plant a tree
RECOGNITION AND THE SOCIAL SCENE
- Annual parties, Christmas lunches, summer BBQ's and Easter celebrations
- Length of service rewards and invitations to recognition events
- Monthly/yearly recognition schemes
- Discount in Gordon Ramsay's Bar & Grill and The Lucky Cat
- Recognising personal milestones—new baby, wedding, birthdays and anniversaries
- Retirement parties
#LIONSITE
At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.
Marriott Hotels strive to elevate the art of hospitality, innovating at every opportunity while keeping the comfort of the oh-so-familiar all around the globe. As a host with Marriott Hotels, you will help keep the promise of "Wonderful Hospitality. Always." by delivering thoughtful, heartfelt, forward-thinking service that upholds and builds upon this living legacy. With the name that's synonymous with hospitality the world over, we are proud to welcome you to explore a career with Marriott Hotels. In joining Marriott Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.
JW Marriott is part of Marriott International's luxury portfolio and consists of more than 100 beautiful
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