Thorpe Park Resort
Hotel Front Office Host
How your CV stacks up
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What you'll bring to the team
- A friendly, approachable, and professional attitude.
- A passion for delivering exceptional guest experiences and creating memorable stays.
- Excellent customer service and communication skills.
- The ability to confidently interact with guests and provide accurate information about their stay.
- A proactive approach to maintaining high standards and completing operational tasks.
- Strong attention to detail and a commitment to cleanliness and presentation.
- The ability to handle guest feedback and resolve minor issues positively and professionally.
- Integrity and responsibility when handling guest property and belongings.
- A team-focused mindset with the ability to work closely with Front Office and Housekeeping colleagues.
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Qualifications & Experience
- Previous experience in a customer service, hospitality, retail, or guest-facing role.
- Experience dealing with customers in a professional and friendly manner.
- Strong verbal communication and interpersonal skills.
- Ability to work effectively in a fast-paced environment.
- Comfortable working towards KPI targets and encouraging guest survey participation.
- A willingness to learn and follow company procedures and standards.
- Previous hotel, accommodation, or front office experience is desirable but not essential.
Benefits
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Your very own career expert that helps elevate your application to the next level.
- A competitive hourly rate
- Access to Merlin benefits page with discounts on over 1000 fashion and electronic retailers, restaurants, and travel
- 25% discount in our on-site retail shops and restaurants
- 40% discount on Lego
- Merlin Magic Pass - 20 free tickets for you, your family, and friends to enjoy all our Merlin Attractions across the world
- Ongoing training and development opportunities
If you have any questions or if you require any assistance, because of a disability or medical condition, please contact us by email at recruitment@merlinentertainments.biz and one of the team will get back to you as soon as possible.
Pay Range
GBP £12.92/Hr.
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