Merlin Entertainments
Hotel Front Office Host - Fixed Term
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Location: Chessington World of Adventures Resort
Leatherhead Road, Chessington, Surrey, KT9 2NE
Fixed End Date/Seasonal Hours: Fixed term contract to 1st July 2027
Advert closing date: 31st January 2026
COME & JOIN BRITAIN'S WILDEST ADVENTURE!
Are you passionate about creating memorable experiences? Do you thrive in a fast-paced, fun environment? Then we want YOU to be part of our team. Leave the everyday behind and unleash your imagination as you explore a career at Chessington World of Adventures Resort, Britain’s biggest wildlife theme park.
Here at Chessington World of Adventures, we are gearing up for our 2027 Season, and we are looking for Hotel Front Office Hosts to join the team!
Day To Day This Role Will Include
- Manage guest check-ins and check-outs efficiently and professionally
- Ensure luggage is stored correctly and securely
- Maintain the highest service standards by completing daily and weekly checklists in full
- Liaise closely with Housekeeping, Leisure, and Food & Beverage teams regarding room allocations, room status, special requirements, swim bookings, and breakfast and evening reservations
- Handle guest feedback and resolve minor issues promptly and effectively
- Provide accurate and comprehensive information about the hotel and resort to guests
- Maintain and continuously improve the overall guest experience
- Process all payments in accordance with established hotel procedures
- Offer information and assistance to guests and visitors, including Personal Emergency Evacuation Plans (PEEPs)
- Handle guest room reservations, amendments, cancellations, and enquiries in a prompt, courteous, and efficient manner
- Manage all incoming calls professionally and efficiently
- Play an active role in responding to emergencies, including fire, medical situations, and power or system failures
- Maintain strict confidentiality of all guest information
- Demonstrate strong multitasking and prioritisation skills to meet departmental deadlines
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Don’t miss out on the opportunity to be part of one of the UK’s most exciting attractions. Apply now to join our Team and make every day an adventure!
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Qualifications & Experience
We need you to come with the right positive attitude, enjoy working as part of a team, in a fast-paced environment, and be able to deliver jaw-dropping fun to our Guests!
- Friendly and approachable
- Exceptional customer service
- Enthusiastic about creating memorable experiences for our guests
- Integrity with handling guests property
Benefits
- A competitive hourly rate
- Access to Merlin benefits page with discounts on over 1000 fashion and electronic retailers, restaurants, and travel
- 25% discount in our on-site retail shops and restaurants
- 40% discount on Lego
- Merlin Magic Pass - 20 free tickets for you, your family, and friends to enjoy all our Merlin Attractions across the world
- Ongoing training and development opportunities
Pay Range
GBP £8.50/Hr.
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