NHS Golden Jubilee
Hotel Front Office Night Supervisor
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The Golden Jubilee Conference Hotel
The Golden Jubilee Conference Hotel is a 4-star Hotel and Conference Centre comprising 170 bedrooms and 15 conference spaces. It is Scotland’s leading residential conference venue, an accredited Venue of Excellence and a member of the International Association of Conference Centres.
About the Role
We are looking for a highly motivated and experienced Front Office Night Supervisor to join our Front Office Team, primarily overseeing the Night Operations.
Responsibilities
- Reporting to the Front Office Manager, you will be responsible for overseeing nightly operations for the entirety of Front Office areas including reception, reservations, night audit, and transport, as well as general night duties for the hotel as a whole.
- Supervise, support, and motivate the Front Office team and ensure all daily tasks and procedures are completed to standard.
- Identify training needs and support the Front Office Hosts' continued training and development, as well as taking the lead on welcoming any new team members.
- Ensure excellent service is offered to all guests, visitors, patients, and clients, promoting this within the team while handling and resolving any requests and feedback.
- Support the management team with departmental Health and Safety responsibilities, reporting any issues and participating in monthly audits, checks, and reviews.
- Act as the Night Duty Manager leading the night-time Emergency & First Aid response.
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Requirements
- The role requires the ability to be flexible, have good organizational and communication skills, and have excellent problem-solving skills.
- A proven track record of working in a busy environment where changes and competing priorities are a daily challenge is essential.
- A full driving license is required for this role.
Job Details
- This full-time post will involve working 4 days from 7 and while primarily working night shift hours of 2100-0700, occasional daytime working will be required.
- NHS Golden Jubilee is open to considering flexible working options for this role.
Application Information
- This vacancy may close early if a high volume of applications is received, so please apply early to avoid disappointment.
- As a disability-confident leader, we are committed to ensuring our recruitment processes are inclusive and accessible to all. If you have a disability or long-term health condition covered by the Equality Act 2010 and need support for any stage of the recruitment process, please refer to the job pack for more information.
- NHS Golden Jubilee encourages applications from all sections of the community. We promote a culture of inclusion across the organization and are proud of the diverse workforce we have.
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Contact Information
Details on how to contact the Recruitment Service can be found within the Job Pack.
Visa Information
- In line with the current UK Immigration Rules, this post does not meet the eligibility criteria for a Certificate of Sponsorship to support a Skilled Worker Visa or a Health & Care Worker Visa.
- Overseas nationals should review alternative immigration options before applying for this role.
- Further information: Visas and immigration - GOV.UK
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