AccorHotel
Hotel Night Receptionist (F/M/X)
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Hotel Night Receptionist – TRIBE Hotel, London
Company Description
We are TRIBE, an innovative hospitality concept launching our first London hotel in summer 2022.
Designed for the modern traveller, TRIBE blends unapologetic modern design with-handpicked, eye-catching, and iconic pieces. Our bold, fun aesthetic combines high-end dining with fair pricing—perfect for guests seeking everything they need without excess.
You’ll belong to a fast-growing, entrepreneurial team that values authenticity, collaboration, and creativity.
Job Description
What You’ll Do
- Maintain a friendly, positive, and resilient attitude, even under pressure—solving challenges with enthusiasm.
- Handle guest arrivals and departures efficiently, following all standard operating procedures (SOPs).
- Address in-house guest requests and document feedback accurately.
- Manage guest billing and financial transactions, ensuring accuracy and integrity at all times.
- Verify room rates and pricing against website and selling strategy to avoid errors.
- Handle telephone enquiries promptly and professionally.
- Monitor guest safety and property while reducing security alerts to a minimum.
- Report maintenance issues to relevant teams and confirm resolutions.
- Keep public and back-of-house areas clean, well-maintained, and presentable.
- Collaborate with all teams and partners to deliver exceptional guest experiences.
- Ensure the Reception desk is always clean, tidy, and guest-friendly.
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Requirements
What We’re Looking For
We prioritise attitude over experience, but the right skills will help:
- An irresistible ‘helper’ personality—charming, approachable, and always happy to go the extra mile.
- Passion for hospitality: Love for food, drink, events, and exceptional service drives our culture.
- A positive, mem orphanable impact—every guest (and colleague) leaves feeling valued and amazed.
- No ego—hands-on, solution-focused, and committed to getting things done.
- Experience with MICROS Fidelio Opera (an asset, but teachable).
- Adaptability—willing to try new things, embrace change, and have fun along the way.
- Entrepreneurial spirit—versatile, quick to learn, and unafraid of new challenges.
- Born leader: Manages with a hands-on, inclusive approach, fostering a strong team culture.
- Guest-first mindset: Prioritises yourself, colleagues, and communities with optimism and authenticity.
- Be yourself—we cherish individuality and real connections.
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Why Join TRIBE?
What’s in It for You?
- Lead a groundbreaking hospitality brand in London’s most exciting market.
- Join a global, fast-paced team that builds more than hotels—it crafts a brand.
- Challenge norms in a creative, fast-moving environment.
- Be part of a team obsessed with great hospitality experiences.
- Competitive package with unlimited growth opportunities.
- A place where your career, creativity, and confidence thrive.
Job Type: Permanent | Schedule: Full-Time | Department: Rooms
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