J D Wetherspoon
Hotel night shift leader
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Hotel Night Shift Leader
Job Ref: 666063
Job Title: Hotel Night Shift Leader
Location: The Royal Hop Pole, Tewkesbury
Salary: £14
Closing Date: 07-10-2026
Vacancy Description
Responsible for maintaining excellent standards of customer service at all times, with particular attention to all aspects of fire safety.
Wetherspoon has built its success on delivering the best CQSMA standards. This means cleanliness, quality, service, maintenance, and atmosphere.
You will ensure the delivery of these standards and the safe running of the hotel overnight, handling reservations and dealing with enquiries. You will also complete hourly security checks and be responsible for evacuation in cases of emergency. The completion of the duty manager logbook is essential for maintaining accurate records, as you will be responsible for reporting all accidents and incidents. Full adherence to all aspects of licensing law, trading standards, customs & excise regulations, food hygiene, and health & fire safety will be required.
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Responsibilities:
- Ensure delivery of CQSMA standards.
- Maintain customer service standards.
- Handle reservations and enquiries.
- Conduct hourly security checks.
- Manage evacuation in emergencies.
- Complete duty manager logbook.
- Report accidents and incidents.
- Adhere to licensing law and health & fire safety regulations.
Requirements:
- Professional and well presented.
- Good conversational English.
- Excellent customer service focus.
- Ability to communicate at all levels.
- Self-motivated and enthusiastic.
- Confident in handling people in emergency or conflict situations.
- Fixed place of residence reasonably close to the pub.
- Proof of right to work in the UK.
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Additional Information:
- Must be over 18 to work in our hotels; however, if you are younger, we may still have positions available for you - please search for kitchen or floor staff vacancies.
- Wetherspoon promotes an inclusive working environment where everyone is welcome.
- If a high number of applications is received, this vacancy may close early.
Hours Per Week
34
Weekly Hours:
- Monday: 22:00 - 6:00
- Tuesday: 22:00 - 6:00
- Wednesday: 22:00 - 6:00
- Thursday: 22:00 - 6:00
- Friday: 22:00 - 6:00
- Saturday: 22:00 - 6:00
- Sunday: 22:00 - 6:00
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