The Alexander Hotel Collection
Hotel Receptionist
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Hotel Receptionist
Great Fosters Hotel, Egham, Surrey, TW20 9UR
Salary
£23,132.20 per annum + monthly service charge payment
Benefits
- 4 weeks holiday rising to 5 weeks with service
- 8 Bank holidays
- Free car parking
- Employee uniform
Company Benefits
- Discounted hotel accommodation for yourself and your family at all hotels
- Discounted hair treatments at our two Utopia Spas
- Discount off all food & beverage at all hotels
- Discount of individual treatments booked in our two Utopia Spas
- Discount on retail products in our two Utopia Spas
- Refer a friend staff recruitment scheme
Additional benefits for 1 yr, 3 yr and 5 yr anniversaries include:
- Birthday off paid
- Complimentary overnight stays
- Complimentary lunch/afternoon tea
- Service related holiday
The Place
Great Fosters Hotel is part of Alexander Hotels, a private collection of 5 luxury hotels and spas just outside London. This Grade 1 listed building is set in 50 acres of stunning gardens and parkland in Egham, Surrey. It features 56 bedrooms, an Award-Winning Tudor Pass with 3 Rosettes, and the Estate Grill offering a range of dining choices. The hotel also has a beautiful 14th century Tithe Barn for functions, along with the Orangery, the Conservatory, and various meeting and private dining rooms.
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For a full list of facilities and sample menus, please visit www.greatfosters.co.uk.
The Role
We are looking for a smart, friendly, well-organized, guest service-focused individual to join our professional Hotel Reception team. You must have a five-star smile and a warm, welcoming personality. Your role is key to our guest service experience throughout their stay.
Responsibilities:
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- Welcoming arrival guests
- Guest check-in and rooming
- Enquiry handling - both in person and on the telephone
- Posting of charges and guest billing
- Taking bedroom reservations
- Producing daily Activity Report for all internal departments
- Upselling facilities and rooms
- Organising porter service where needed
- Balancing the shift and completing 'end of day' procedures
Requirements
- Excellent standard of personal appearance
- Excellent communicator in person and on the telephone
- Warm and friendly disposition
- Genuine desire to serve our guests
- Organised and good attention to detail
- Accurate data entry and computer work
Hours: 35 hrs per week working 5 days per week including weekend shifts. A mixture of early (7am to 2.30pm) and late (3.00pm to 10.30pm) shifts.
#Reception #Service #Hospitality #5star
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