🗂 We’re Hiring: Hotel Receptionist

🕒 Employment Type: Full-Time
💼 Level: Entry-Level to Mid-Level

We are seeking a friendly, professional, and customer-focused Hotel Receptionist to provide a welcoming experience for guests and support the smooth operation of the hotel's front desk. This role is responsible for guest check-in and check-out, reservations, inquiries, payments, and coordinating with other hotel departments to ensure excellent guest service.

🎯 Key Responsibilities

• Welcome guests warmly and provide professional front-desk service.
• Handle guest check-in and check-out procedures accurately and efficiently.
• Manage room reservations, modifications, cancellations, and booking inquiries.
• Verify guest information and maintain accurate records in the hotel's property management system.
• Provide information about hotel facilities, services, local attractions, transportation, and dining options.
• Respond to guest requests, questions, and concerns promptly and professionally.
• Handle payments, deposits, invoices, and other front-office transactions according to hotel procedures.
• Coordinate with housekeeping, maintenance, food & beverage, security, and management teams to resolve guest needs.
• Monitor room availability, occupancy, and room status.
• Handle telephone calls, emails, messages, and other guest communications.
• Assist with special requests, group arrivals, events, and VIP guest arrangements when required.
• Maintain a clean, organized, and professional reception area.
• Follow hotel policies, safety procedures, security standards, and guest confidentiality requirements.
• Prepare shift reports and ensure accurate handover to the next team.