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Job: Hotel Receptionist at Henrietta Hotel
Location: Covent Garden, London
Contract: Full Time Temporary - Immediate start to March 2027
Role Overview
Responsible for providing a warm welcome to guests and ensuring a smooth and efficient front desk experience throughout their stay. This role focuses on delivering exceptional customer service while managing front office operations such as check-ins, check-outs, reservations, and guest requests.
DUTIES AND RESPONSIBILITIES
Guest Service
- Welcome and assist all guests upon arrival in a professional and friendly manner.
- Manage all front desk operations related to guest stays, including check-in, check-out, invoicing, reservations, and concierge services.
- Provide guests with information about the hotel and local area.
- Respond to guest questions and requests, offering personalised service tailored to their needs.
- Ensure a consistently high level of customer service in line with the hotel’s quality standards.
- In coordination with the Front Office Manager, assist in resolving guest complaints and concerns.
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Front Office Operations
- Manage front desk administrative tasks and ensure efficient departmental organisation.
- Prepare and submit operational reports as required.
- Participate in managing the hotel switchboard, providing information to guests and redirecting calls appropriately.
- Assist with managing the hotel’s general mailbox by responding to or redirecting emails.
- Ensure reception workspaces and the hotel entrance remain clean, organised, and welcoming.
Communication & Coordination
- Maintain clear communication with other hotel departments, particularly Housekeeping and Food & Beverage, to ensure smooth guest operations.
- Ensure effective coordination between departments to support guest satisfaction.
Safety & Security
- Support front desk security procedures to maintain a safe environment for guests, staff, and property.
- Monitor key inventory and ensure the safe handling of guest belongings.
ABOUT YOU
A Hotel Receptionist is always working on behalf of our guests and working with other team members. To successfully fill this role, you should maintain the attitude and skills that follow:
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- Social, engaging and motivated.
- Flexibility to respond quickly and positively to a range of work situations.
- Be well spoken with excellent communication skills.
- Knowledge as well as abilities in other languages would be beneficial.
- Attention to details and customer needs.
- Proficiency with Microsoft Office Suite and PMS (Oracle, Opera, Micros)
WHAT IT IS LIKE TO WORK FOR US?
Whether you’re looking for an entry-level employment or a new opportunity to evolve, we make a point to recruit, develop, and retain the most motivated and talented people from all backgrounds and skills. Here is what we can offer:
- On the job and personalised training to develop the technical and managerial skills necessary to develop a clear career path.
- Possibility of inner company mobility within our foreign venues such as Italy, France, Spain or Switzerland.
- Staff discounts and benefits.
- Pension scheme.
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