Soho House via Caterer.com
Hotel Receptionist - Shoreditch House, East London
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The Role…
At Soho House, as a Hotel Receptionist, you will be the first point of contact for members and guests, delivering an exceptional arrival and departure experience. Your role is key in ensuring a warm welcome, smooth check-in and check-out, and efficient handling of reservations, guest inquiries, and front desk operations. You will embody the values of discretion, professionalism, and service excellence, creating a positive and memorable impression from the moment guests arrive.
What's in it for you?
- Weekly Pay
- Team meal whilst on shift prepared by our chefs
- Soho Friends Membership
- 50% Team discount on Food & Drink, 7 days a week
- Staff Room Rates
- Health Cash Plan (Option to add up to 2 additional dependents)
- Dental Plan (option to add up to additional 2 dependents)
- Birthday Day Off after 1 years continuous service
- Up to 50% Staff Discount on Cowshed & Soho Home
- In conjunction with Soho Impact, take 2 days paid a year to support a charity of your choice.
- Free Counselling Sessions
- Cookhouse & House Tonic: Our Cookhouse & Tonic Programmes offer unique food and drink training, events and opportunities to inspire and educate.
- Continuous training to develop yourself personally and professionally
- Team Events: From fitness sessions to cinema screenings and art classes, each month we hold a series of fun events which you can sign up to.
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Soho House offers competitive compensation packages that feature global benefits and perks. Whether you’re seeking entry-level employment or a new opportunity to expand your profession, we offer training to develop the technical and managerial skills necessary to enhance your career.
Key duties…
- Greet members and guests warmly and professionally on arrival
- Perform check-in and check-out procedures efficiently, following internal protocols
- Manage bookings, cancellations, and room allocations using the hotel’s PMS (Property Management System)
- Answer guest questions and resolve complaints or concerns with empathy and discretion
- Coordinate with housekeeping, concierge, spa, and other departments to ensure a seamless experience
- Process payments accurately and issue invoices or receipts as required
- Handle phone, email, and in-person inquiries promptly and helpfully
- Keep reception and lobby areas tidy, welcoming, and well-presented
- Maintain guest confidentiality and adhere to GDPR and club data policies
- Assist with wake-up calls, transportation bookings, and general concierge duties as needed
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What we are looking for…
A successful Hotel Receptionist for Soho House will ideally have up to 2 years’ experience in a busy high-profile venue and a natural flair for first class service. You’ll be reliable, friendly and happy to be a key part of the team that strives for success.
- Previous experience in a receptionist or front-of-house role, ideally in hospitality or luxury environments
- Strong customer service and communication skills
- Proficiency in Microsoft Office and hotel booking systems (e.g., Opera, Protel)
- Reliable, organised, and well-groomed with a calm, professional manner
- Ability to multi-task in a fast-paced environment and stay solution-focused
Desirable:
- Experience working in a private members club or boutique hotel
- Multilingual abilities
- First Aid or Fire Safety certification
- Knowledge of local attractions, transportation options, and club amenities
Pay Range
£15.50—£15.50 GBP
The salary range for this role if filled within the UK is listed below. The range for the position in different geographies may vary based on market differences.
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