Families & Communication

• Manage family communication, addressing concerns and complaints professionally and promptly.
• Work collaboratively with nursing teams to ensure seamless care delivery.
• Ensure completion of "Resident of the Day" tasks and delegated responsibilities.
• Maintain clear and consistent communication with residents, families, and staff.

Administration

• Balance administrative responsibilities alongside clinical duties, ensuring neither area is compromised.
• Manage email communication, ensuring timely responses and actions.
• Ensure carers complete all documentation, charts, and daily records accurately.
• Participate in care reviews and maintain up-to-date records.
• Maintain trackers for complaints, compliments, and Deprivation of Liberty Safeguards (DoLS).
• Conduct scheduled audits and checks.
• Maintain strict confidentiality at all times.

Auditing & Compliance

• Lead infection control practices and ensure compliance across the household.
• Identify, report, and act on risks and hazards.
• Complete and oversee allocated audits, driving continuous improvement.

Medication Administration

• Administer medication in line with Royal Pharmaceutical Society guidance, where required.
• Complete controlled drug checks with the Registered Nurse.
• Liaise with nursing staff on clinical issues such as falls, nutrition, and tissue viability.

Environment & Presentation

• Ensure all areas are clean, safe, and homely, maintaining high presentation standards.
• Promote a welcoming, secure, and supportive environment for residents and visitors.

Training & Development

• Complete all mandatory and role-specific training.
• Apply learning to continuously improve practice and team performance.

Additional Duties

• Undertake any reasonable duties as requested by management.
• Act as a role model, consistently demonstrating KYN values.

Key Performance Indicators (KPIs)

• 95% training compliance across household carers.
• 100% completion of performance reviews within deadlines.
• 100% completion of 100-day reviews for new starters.
• 95% audit scores.
• Effective rota management aligned with resident dependency at all times.

About you

• Demonstrable experience working within a Health and Social Care setting
• Ideally hold an NVQ/QCF Level 2 or 3 Diploma in Health and Social Care (or equivalent).
• If applying internally, candidates must currently hold a Care Lead role or an equivalent supervisory position to be eligible
• Minimum 6 months' experience in a similar role, with responsibility for supervising and managing team members within a Health and Social Care setting, and the ability to work 12-hour rotating shifts
• Able to remain calm, patient, and professional when managing challenging situations, always applying tact and diplomacy.
• A strong team player, with the ability to build positive, professional, and trusting relationships, ensuring colleagues feel supported and valued.
• Excellent attention to detail, with the ability to anticipate potential issues and take proactive action.
• Confident in managing complaints, investigating incidents, and implementing effective resolutions in a timely manner.
• A naturally compassionate, empathetic, and caring individual, committed to delivering high-quality, person-centred care.
• Flexible and adaptable, with the ability to respond to changing priorities and service needs.

Our commitment to you

• Competitive salary and benefits
• 20 days annual leave including bank holidays
• Complimentary meals, hot drinks, and snacks throughout your shift
• Bespoke company induction and on-going training programmes at all levels
• Access to the best-in-class equipment and technology·
• Custom-made uniforms provided
• Employee assistance programme and other attractive wellbeing benefit
• Discount scheme
• Company contributory pension scheme & life insurance

To find out more about KYN, our teams and values please visit www.kyn.co.uk/career

KYN is an equal opportunities employer.

To be considered for this role you will have to provide proof of right to work in the UK and consent to an enhanced DBS check.