West London NHS Trust
Housekeeper
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Bristol NHS Foundation Trust
North Bristol NHS Trust (NBT) and University Hospitals Bristol and Weston NHS Foundation Trust (UHBW) have merged as of 1st July 2026 to become Bristol NHS Foundation Trust. This creates an exciting future that brings together the best of both organisations. As a single, strong and sustainable organisation, we will not only be able to deliver better outcomes for our patients and fairer care for our population, but it will also provide greater opportunities for our people.
Bristol NHS Foundation Trust recognise the value of a healthy work-life balance. When applying, speak to us about how we might be able to accommodate flexible working, so your work life fits around your home life.
We particularly welcome applications from Black, Asian and minority ethnic candidates as they are under-represented within the Trust.
Our job adverts may close as soon as sufficient applications have been received. Considering this, if you are interested in this role, please do apply as soon as you can.
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Job Overview
The post holder will work as an integral part of the team. The role of Housekeeper will assist in the coordination of all patient facilities/services in the area and to ensure a clean, safe and comfortable environment.
The main elements of the role are ensuring the delivery of cleaning, catering and minor maintenance, together with other specified tasks to meet patient needs, as determined by the Supervisory Sister.
The post holder will work closely with contractors and support services departments as directed by the Supervisory Sister. They will assist in maintaining quality standards and rectify deficiencies.
The successful candidate will be required to work a balanced Rota consisting of Saturdays.
Main duties of the job
We have an exciting opportunity for housekeepers to join our friendly and dynamic South Bristol Dialysis Unit -Knowle West - ASCR division. You must have the enthusiasm and desire to deliver a high quality service to our patients and their families. The candidate must have excellent communication and organizational skills, be work independently using their initiative and within a team ensuring a clean, safe environment is maintained for patients safety.
This role will be a valuable addition to our team, you will be responsible for ensuring the ordering and distribution of patients drinks and assisting when needed and ensuring the ward is adequately stocked with consumables. You will be working together with the multidisciplinary team to ensure the departments are maintained to a high standard of cleanliness of both the ward environment and clinical equipment.
The successful applicant must be flexible and willing to work shifts covering a Monday to Saturday service, including bank holidays.
Working for our organisation
Bristol NHS Foundation Trust brings together more than 28,000 staff to deliver over 160 clinical services across thirteen hospital locations, operating from three main sites at Southmead, Bristol city centre and Weston.
With an annual turnover of £2.3 billion, we are now one of the largest NHS trusts in the United Kingdom. Our hospitals are spread across Bristol and Weston, join us and you can enjoy the very best of both worlds; city living within a stone’s throw of the countryside or beside the seaside, both with easy access to all that the South West has to offer. Bristol NHS Foundation Trust values all people as individuals. As an equal opportunities employer actively working towards a diverse workforce we aim to recruit and retain a workforce which represents the rich diversity of the local population at all levels and are committed to designing our services around the needs of individual patients and those around them. Anonymous information will be used from your application in order to ensure we’re meeting our pledge.
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Detailed Job Description And Main Responsibilities
Catering
- To encourage and assist patients to order food, where necessary taking into account special needs and medical requirements as directed by ward staff.
- To ensure people have any assistance they require to eat and drink and to monitor intake in conjunction with the ward nurse.
- To serve in conjunction with the nursing team, ensuring patients intake is known and that their dietary needs are met.
- To provide eating assistance, e.g. cutting up food, placing food within reach/ feed patients and providing friendly encouragement to patients with regards to eating.
- To prepare hot/cold beverages including appropriate trolley/equipment regularly at scheduled times.
- To ensure all regenerated meals and beverages are served at the correct temperature according to food hygiene regulations and Trust operational policy.
- To prepare areas where food and beverages are served/consumed to ensure a pleasant environment for patients.
- To wash all equipment/utensils used in preparation, regeneration, serving and consuming food and beverages at breakfast and on beverage rounds.
- To check that the ward kitchen is clean and tidy at all times, e.g. discarding out-of-date food and stock rotation beyond the daily clean by the patient support team (PST).
- To ensure refrigerated food is labelled and stored correctly in accordance with Trust operational policy.
- To ensure in conjunction with the ward nurse that discharged and newly admitted patients meal requirements are actioned.
- To ensure that patients whose fluid intake is not medically restricted have access to fresh water.
Maintaining the Environment
- To assist in the monitoring and audit of service delivery, especially related to cleaning, food, linen and the environment, at the agreed frequency, and to inform the ward sister of the outcomes.
- To assist in completing the wards defect call log book, ensuring all defects are logged, reported, recorded and closed down as appropriate.
- To assist in co-ordinating other ad hoc maintenance, liaising with the support service helpdesk as required for other services.
- To assist the Senior Sister in carrying out regular equipment monitoring as necessary in accordance with procedures.
- To transport and dispose of clinical, domestic and confidential waste as per the policy, e.g. taking waste to the ward disposal area in conjunction with the PST.
- To participate with ward staff in monitoring the access and security and use of premises and facilities.
- To ensure that patients space is respected including attending to patients perishable items e.g. fruit.
- To respect the privacy and dignity of patients whilst carrying out housekeeping duties.
- To liaise with the Senior Sister concerns relating to the potential for adverse behavior and security breaches.
- To use communication skills to help manage and prevent any aggressive and abusive behavior, and escalate this to a senior member of staff as necessary.
- To ensure the safe storage of equipment.
- To ensure equipment is in good working order. Ensure equipment repairs are carried out in line with trust policy.
- Maintain and clean dialysis equipment's and update stocks
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General
- To assist in maintaining and updating paper-based records and information as required.
- To respond to requests for general information.
- To receive and pass on information to others, maintaining confidentiality.
- To understand the Trusts Complaints Procedure and act in accordance with this procedure.
- To assist with training of staff involved with ward housekeeping services explaining the required standards.
- To be aware of any new food hygiene standards, changes to waste categorization, etc.
Person specification
Education
Essential criteria
- Education Maths/English Grade A-C / 9-4
Desirable criteria
- Food Hygiene qualification/certification
Experience
Desirable criteria
- Hospital experience Catering/Housekeeping
- Hospitality experience
Essential criteria
- Good Communication/ Customer Skills
- Team Working
- Organisation Skills
- Flexible / Adaptable
- Able to use own initiative
Catering
- To encourage and assist patients to order food, where necessary taking into account special needs and medical requirements as directed by ward staff.
- To ensure people have any assistance they require to eat and drink and to monitor intake in conjunction with the ward nurse.
- To serve in conjunction with the nursing team, ensuring patients intake is known and that their dietary needs are met.
- To provide eating assistance, e.g. cutting up food, placing food within reach/ feed patients and providing friendly encouragement to patients with regards to eating.
- To prepare hot/cold beverages including appropriate trolley/equipment regularly at scheduled times.
- To ensure all regenerated meals and beverages are served at the correct temperature according to food hygiene regulations and Trust operational policy.
- To prepare areas where food and beverages are served/consumed to ensure a pleasant environment for patients.
- To wash all equipment/utensils used in preparation, regeneration, serving and consuming food and beverages at breakfast and on beverage rounds.
- To check that the ward kitchen is clean and tidy at all times, e.g. discarding out-of-date food and stock rotation beyond the daily clean by the patient support team (PST).
- To ensure refrigerated food is labelled and stored correctly in accordance with Trust operational policy.
- To ensure in conjunction with the ward nurse that discharged and newly admitted patients meal requirements are actioned.
- To ensure that patients whose fluid intake is not medically restricted have access to fresh water.
Maintaining the Environment
- To assist in the monitoring and audit of service delivery, especially related to cleaning, food, linen and the environment, at the agreed frequency, and to inform the ward sister of the outcomes.
- To assist in completing the wards defect call log book, ensuring all defects are logged, reported, recorded and closed down as appropriate.
- To assist in co-ordinating other ad hoc maintenance, liaising with the support service helpdesk as required for other services.
- To assist the Senior Sister in carrying out regular equipment monitoring as necessary in accordance with procedures.
- To transport and dispose of clinical, domestic and confidential waste as per the policy
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