Novotel Hotels
Housekeeping Attendant
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Company Description
Join a hotel that is a member of the Accor network, whose group brings together more than 45 brands, 5,500 hotels, 10,000 restaurants, and lifestyle destinations. Here, we believe in you and what you bring to the table. There are many opportunities for development and advancement. Every gesture, every smile, every action, contributes to creating a positive and memorable impact for our customers, our colleagues, and also for our planet. Together, we embody the vision of responsible hospitality.
Take the opportunity to become a Heartist®, and let your heart guide you in this world where life beats faster.
Job Description
Main purpose of job:
As Housekeeping Assistant, your role is highly responsible for keeping rooms and other areas clean, neat, and organized in the hotel. You will provide good customer service with exceptional housekeeping skills in a bid to keep guests happy and ensure repeat business opportunities. You have to be thorough; the time between two different guests occupying a room is tight, and it is up to the Housekeeping Assistant to make sure rooms are ready on time. You will have the ability to manage several tasks at the same time. Additional requirements to work as a Hotel Assistant include knowledge of mixing and using cleaning products safely and appropriately, and ensuring that laundry services are properly coordinated.
Job Duties And Responsibilities
- Perform cleaning duties such as sweeping and mopping floors in guest rooms, offices, hallways, and reception areas
- Dust and polish furniture in rooms and reception and ensure that all fixtures such as lights are cleaned properly
- Vacuum carpets and rugs in rooms and other hotel areas and occasionally shampoo them according to provided instructions
- Wash and sanitize bathrooms and replenish supplies such as soap, shampoo, toilet paper, and towels
- Mix cleaning agents in appropriate portions and ensure that they are safely used and stored according to safety policies and procedures of the hotel
- Empty waste and sharps bins in accordance with waste material procedures so they are properly and safely disposed of
- Check stock levels of cleaning and sanitizing supplies and equipment and create and maintain effective liaison with suppliers for prompt delivery of both
- Create and maintain detailed inventory of cleaning supplies according to specified rules and regulations
- Ascertain that laundry services are properly coordinated for all guests to minimize complaints and dissatisfaction
- Report complaints to the Head Housekeeper
- Ensure rooms are cleaned within an agreed timescale
- To be responsible for any key issued and the security of guests' bedrooms in the assigned section
- To look for and hand over to the Housekeeping Manager any articles of lost property, in guests' bedrooms and areas of work
- Be fully aware of the procedures to be taken in the case of emergencies such as guest's illness.
- To be aware of, and comply with, safe working practices as laid down under the Health and Safety Act
- To wear any appropriate protective clothing provided by or recommended by the company.
- To ensure any accidents to staff, guests, or visitors are reported in accordance with the correct procedures
- To Attend Company Training If Required To.
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From time to time you may be required to work in other departments depending on business needs. The company will ensure you are fully trained before being asked to do so.
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Specific Health & Safety
- To take responsibility for the health, safety, and welfare of yourself, other staff, guests, and visitors who may be impacted by your work activities.
Qualifications
Personal Qualities:
- Be flexible to cover the business needs
- Must have enthusiasm
- Must be punctual and reliable
- Must be adaptable
Skills / Qualities
- Strong sense of ethics
- Autonomous and sense of responsibility
- Ability to work independently
- Be self-motivated
- Positive
- Good interpersonal skills
- Strong communication skills, both written and verbal
- Accurate/Attention to detail
- Effective organizational skills
- Good listening skills and ability to anticipate
- Fluent in English
- Copes well under pressure
- To have a good understanding of H&S regulations
- Ability to build rapport quickly with senior management
- The ability to work as part of a team
- Be trustworthy
- Must have Integrity
- Be proactive
- Prioritising skills
- Customer service focused
Additional Information
Our Commitment To Diversity & Inclusion
We are an inclusive company and our ambition is to attract, recruit, and promote diverse talent.
Special Notice
During the course of duty, you will have access to certain information which demands the utmost confidentiality and discretion must be exercised at all times.
Due to the nature of the industry, flexibility in working hours is essential.
This job description is subject to change in accordance with business requirements and may be viewed and updated as necessary. The list of duties is not exhaustive.
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