Teams ensure agreed standards are maintained, with particular reference to student and customer comfort and satisfaction.

Working as a Housekeeping and Cleaning Assistant you will work with our friendly Operations Teams amongst a lively and interesting student environment. No previous cleaning experience is needed for this role as full training will be provided. We just ask that you are hardworking, able to follow instructions, a team player and are friendly and approachable.

Specific Role Information

We will require you to be punctual, flexible, and willing to work variable shift patterns, including evenings and weekends.

We have different contracts available and all contracts are issued on an up to 5 from 7 with a number of days worked depending on the contract size. Predominantly working days are Monday to Friday, however, some weekend work may be required and this will be communicated following the rostering principles.

Further information about the role and the responsibilities is at the bottom of this job description.

Working at Durham

A competitive salary is only one part of the many fantastic benefits you will receive if you join the University:

• You’ll receive 27 days annual leave per year in addition to 8 public holidays and 4 customary days per year - a total of 39 days. The University closes between Christmas and New Year.
• No matter how you travel to work, we have you covered. We have parking across campus, a cycle to work scheme which helps you to buy a bike and discount with local bus and train companies.
• You can access exclusive discounts via our benefits portal including money off at supermarkets, high street retailers, IT products such as Apple, eating out and days out at various attractions.
• Our on-site nursery is rated Outstanding by Ofsted, and you can access holiday camps for children aged 5-16.
• We provide wide-ranging health and wellbeing support including discounted membership for our state-of-the-art sport and gym facilities and access to a 24-7 Employee Assistance Programme.
• We offer all staff the opportunity to take part in volunteering activities to make a difference to the local community.
• Our family-friendly policies, including maternity and adoption leave, are among the most generous in the higher education sector (and likely above and beyond many employers).
• If you are keen on advancing in your role or career, we have a genuine passion for developing our colleagues from qualifications to IT skills, courses and apprenticeships.
• We offer generous pension schemes with varying contribution amounts to help you plan for your future.

Discover more about our total rewards and benefits package here.

What you need to demonstrate when you apply

To be considered for this role, here are the skills/experience we’re looking for:

1. Good spoken and written communication skills.
2. Basic digital skills including the ability to use the internet and email.
3. Basic numeracy and literacy skills.
4. Experience of working in a team.
5. Ability to manage time to meet deadlines.
6. Ability to follow instructions, spoken or written, accurately.

How to Apply

We prefer to receive applications online. When you apply you need to submit a CV and/or a statement that tells us your experience and gives examples of how you meet the criteria above and/or submit the application form and include the information within the form.

We will update you about your application at various points throughout the selection process, via automated emails from our e-recruitment system. Please check your spam/junk folder periodically to make sure you have not missed any of our updates.

Who to contact for more information

If you would like to have a chat or ask any questions about the role or if you are struggling to complete the application process, the Systems and Administration Team would be happy to speak to you: operations.recruitment@durham.ac.uk.

Typical Role Requirements

Here are the kind of activities that you’ll be asked to undertake and ways in which you’ll be expected to operate.

Service Delivery

• Provide an excellent service to our students, your colleagues and anyone else you come across as part of your role by carrying out your tasks using the relevant procedures (which we will provide training for).
• Look after yourself and others by following health and safety regulations, including correctly wearing any protective clothing or equipment provided [e.g. safety shoes] and being aware of any hazards.
• Learn how to use everyday equipment and tools from more experienced colleagues.
• Follow instructions from more experienced colleagues to deliver set tasks.
• Learn how to deliver services in line with regulations.
• Keep physical internal and external environments, buildings and services in a safe and secure working order.

Teamwork

• Help and cooperate with the rest of your team.
• Support other team members to carry out their tasks when asked.
• Help colleagues maintain facilities and equipment safely and securely.
• Bring any problems to the attention of more senior colleagues.

Communication/Personal

• Contribute to equality, diversity and inclusion, and the University’s values.
• Use digital devices and apps (such as email) to communicate with students, your colleagues and anyone else you come across as part of your role.
• Any other reasonable duties.

Please note that in submitting your application Durham University will be processing your data. We would ask you to consider the relevant University Privacy Statement Privacy Notices - Durham University which provides information on the collation, storing and use of data.

When appointing to this role the University must ensure that it meets any applicable immigration requirements, including salary thresholds which are applicable to some visas.