Housekeeping Manager

The Peninsula London is seeking to hire an experienced Housekeeping Manager. This role will report to the Assistant Director of Housekeeping and be responsible for planning, directing, controlling the daily activities and operations of the Housekeeping Department, focusing on guest room and front of house, to maintain and improve the Peninsula Service Principles.

• An exceptional opportunity to join our high-profile flagship hotel in London
• Market-leading remuneration, service charge, and attractive benefits
• Join our award-winning group, working alongside a highly experienced team

Key Accountabilities

• Oversee the daily operations of Guest Rooms, Public Areas, and Heart of House areas to ensure all standards are achieved and maintained.
• Manage daily staffing levels, scheduling, and deployment of resources to ensure service delivery and productivity targets are achieved.
• Support labor management initiatives through effective rota planning and monitoring of payroll expenditure and overtime.
• Exceed guest expectations pertaining to guest room presentation and Housekeeping service in keeping with the Peninsula Service Principles. Coordinate guest feedback and ensure elevated service recovery where required.
• Seek continuous improvement across hygiene, cleanliness, service standards, and quality whilst championing and anticipating guest needs.
• Inspect guest rooms, public areas, employee facilities, and heart of house locations to ensure the physical product is representative of Peninsula standards, clean, and well maintained, communicating any defects to the respective department.
• Support departmental budgets by controlling costs relating to labor, operating supplies, linen, and equipment.
• Recruit, develop, motivate, supervise, and coach department employees in maintaining a culture aligned with the Mission, Vision, Values, and Core Principles of HSH.