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The Role Outline: Your Shift at a Glance
Your focus is to lead the housekeeping department in delivering exceptional cleanliness, presentation, and guest experience standards across all guest rooms and public areas. Reporting directly to the General Manager, you will execute the housekeeping strategy to achieve budgeted commercial performance while maintaining consistently high operational standards. This role requires an absolute obsession with quality, efficiency, and leadership, ensuring your team is fully engaged and delivering outstanding hospitality at all times.
Why Village?
At Village, we do hospitality a little differently. We are all about personality, genuine connections, and creating great experiences for our guests and each other. That is why we back our teams to be themselves, take ownership, learn new skills, and grow their careers.
Previous experience is great, but your attitude and energy matter much more to us. If you are friendly, positive, love working with people, and enjoy being part of a busy team, we will give you all the support, training, and opportunities you need. Because it really does take a Village.
How The Village Thrives
We live our culture through four simple commitments:
- We Can & We Do: We show up to make a genuine difference and do fantastic work everyday, with purpose. We translate strategic objectives into action plans and drive sustainability initiatives like waste reduction.
- We Will: Treat each other with respect and dignity. No ego, no drama. We try our best, look out for each other, and liaise effectively across all departments to ensure smooth room readiness and maintenance resolution.
- We Care: We care about our impact on guests, the community, and each other. We sustain an engaged team through development, recognition, and a strong culture of support.
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Your Shift: What You’ll Actually Be Doing
As our Housekeeping Manager, you are leading from the front. We trust you to handle:
- Inspirational Leadership: Managing and developing the Assistant Housekeeping Manager, Team Leaders, and wider team while setting clear expectations and accountability.
- Commercial Control: Managing payroll percentages, tracking labour efficiency, and controlling costs across linen, cleaning materials, and in-room replacements.
- Brand Quality Assurance: Executing regular room and public area inspections to ensure consistent delivery of brand standards and score targets.
- Stock & Inventory: Overseeing linen control, par levels, stock ordering, and managing relationships with external suppliers and laundry contractors.
- Compliance & Safety: Ensuring absolute compliance with health, safety, hygiene, and COSHH regulations across all operations.
How We Succeed Together
We do not micromanage. It takes a village, so we believe in Ownership & Integrity, giving you the autonomy to manage your schedule, lead department recruitment, and resolve guest queries swiftly and professionally.
Get help with your application
Your very own career expert that helps elevate your application to the next level.
We Empower & Elevate our people. If you want Room to Grow, we provide funded qualifications and internal moves to foster a strong pipeline of talent. We constantly Innovate & Progress using workforce planning tools like Fourth and Tableau so we can Inspire Excellence and smash our satisfaction targets together.
The Perks: What’s In It For You?
- Gym Membership: 2 x complimentary gym memberships at your home hotel.
- Hotel Stays: Hotel rooms from £20 across 35 hotels.
- Food & Drink: 50% off food and drink for you and up to 5 guests, plus 75% off Sunday dinner for up to 6 people.
- Friends & Family: 2 friends or family members get 25% off F&B, even when you are not there.
- Retail & Lifestyle: Hundreds of brand discounts via the Village app.
- Support: 24/7 Mental Health support via our Employee Assistance Programme.
Think You’ve Got the Right Energy?
We are not looking for perfect CVs, we are looking for great leaders. If you enjoy building an engaged team and love creating immaculate, memorable spaces for guests, we want to hear from you.
Bring your personality, your drive, and your ambition. Hit apply, tell us why you love working with people, and let's see if we are a match.
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