Hilton
Housekeeping Manager
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Housekeeping Manager
Hilton Garden Inn Almaty is looking for a Housekeeping Manager to lead the housekeeping department, maintain exceptional cleanliness and service standards, manage budgets and resources, and develop a high-performing team. The role involves coordinating with other hotel departments, supporting renovation and improvement projects, and ensuring compliance with health, safety, and sanitation regulations.
RESPONSIBILITIES
- Manage all housekeeping operations, including daily workflows, budgeting, forecasting, inventory control, and departmental procedures.
- Ensure high standards of cleanliness and service quality in guest rooms, public areas, restrooms, offices, and conference facilities.
- Coordinate with Engineering and other departments on renovation, modernization, and hotel improvement projects.
- Lead, motivate, and develop the housekeeping team through performance management, training, and employee recognition.
- Monitor departmental performance and ensure efficient use of resources and cost control.
- Ensure compliance with sanitation, occupational health, and safety regulations, including the safe handling of cleaning chemicals.
- Collaborate effectively with Front Office, Engineering, Food & Beverage, and other hotel departments.
- Promote Hilton's core values of Hospitality, Integrity, Leadership, Teamwork, Ownership, and Now.
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QUALIFICATIONS
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- 2–3 years of experience in housekeeping, hotel operations, or a similar supervisory or management role.
- Proven experience leading a team and organizing housekeeping operations.
- Strong computer skills and familiarity with hotel operating systems; knowledge of Opera is an advantage.
- Good knowledge of cleaning standards and service procedures for guest rooms, public areas, and other hotel facilities.
- Understanding of budgeting, cost control, inventory management, and resource optimization.
- Knowledge of sanitation standards, occupational health and safety requirements, and the safe handling of professional cleaning chemicals.
- Strong communication and organizational skills.
- Ability to collaborate effectively with multiple hotel departments.
- A strong commitment to guest satisfaction, team development, and service excellence.
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