Organization - Hyatt Regency London Blackfriars

Summary

Housekeeping Supervisor

About Hyatt Regency London Blackfriars

About Hyatt Regency London Blackfriars

Hyatt Regency London Blackfriars is located next to Blackfriars Station in the heart of the City of London, within walking distance of St Paul’s Cathedral, Tate Modern and the South Bank. This Grade II listed five-star hotel stands on the historic site of King Henry VIII’s Bridewell Palace and features 205 stylish guestrooms and suites along with versatile meeting and event spaces. Dining experiences include NYnLON, a sophisticated yet relaxed bistro bringing the flavours of New York dining culture to London with East Coast classics and seasonal produce, and Leaf and Cane, a vibrant late night bar with live sports screenings, karaoke nights, a dynamic calendar of social events, premium beers and a lively social atmosphere.

Colleagues have the opportunity to work in a distinctive historic setting while welcoming both international business travellers and leisure guests to central London.

Duties And Responsibilities Related To The Housekeeping Supervisor Role

• Lead, motivate and support the Housekeeping team by providing regular feedback, coaching and on-the-job training to maintain high performance and service standards.
• Conduct daily team briefings, allocate tasks and monitor productivity to ensure efficient operation and timely completion of duties.
• Inspect guest rooms, corridors, public areas and back-of-house spaces to ensure exceptional cleanliness, presentation and compliance with hotel standards.
• Monitor room statuses and housekeeping tasks through Hotsos, ensuring requests, maintenance issues and guest requirements are actioned promptly.
• Ensure housekeeping equipment, trolleys, storage areas and pantries are maintained, well-stocked, organised and in safe working condition.
• Handle guest requests, concerns and housekeeping-related complaints professionally, taking immediate action to ensure guest satisfaction.
• Support stock control processes, including inventory checks, supply monitoring and accurate reporting of departmental requirements.
• Promote a safe working environment by adhering to health and safety procedures, reporting hazards, incidents and maintenance issues, and ensuring compliance with hotel policies.