Hilton
Housekeeping Supervisor
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Housekeeping Supervisor
Waldorf Astoria London – Admiralty Arch Pre-opening Role | Luxury Hospitality Leadership
About the Role
Waldorf Astoria London – Admiralty Arch is seeking a Housekeeping Supervisor to join the founding team for this highly anticipated luxury hotel opening later this year.
This is a unique opportunity for an experienced luxury hospitality leader to shape the guest experience at this iconic new hotel, located at the end of The Mall opposite Buckingham Palace. Home to 100 elegant rooms and suites, 17,500 sqft of private residences, and featuring two Michelin-starred restaurants (Coreus by Clare Smyth and Café Boulud by Daniel Boulud), plus a world-class spa, fitness facilities, and grand event spaces, this role will deliver five-star standards from day one.
Waldorf Astoria Hotels & Resorts is Hilton’s luxury flagship brand, renowned for:
- Timeless elegance in world-class locations
- Bespoke, bespoke experiences that elevate guest stays
- Sincerely elevated service recognised by Forbes
A World of Opportunities at the UK’s #1 Great Place to Work 2026 (proudly voted by team members)
Key Responsibilities
- Lead the housekeeping department during the hotel’s pre-opening phase, ensuring all areas meet Waldorf Astoria’s exacting standards
- Recruit, train, and manage housekeeping staff to build a high-performance team aligned with luxury hospitality principles
- Coordinate with culinary, maintenance, and concierge teams to deliver seamless, flawless operations
- Monitor inventory and suppliers to uphold superior cleanliness and guest aesthetics
- Oversee compliance with brand protocols, including five-star room and public area protocols, marking, and turnaround processes
- Ensure sustainability initiatives are integrated into daily operations
- Analyse operational efficiency and suggest improvements to support the hotel’s opening timeline
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About You
We’re seeking a proven leader with:
✔ 5+ years’ experience in luxury housekeeping, ideally within a high-end hotel or resort environment ✔ Exceptional communication skills, with the ability to motivate teams under pressure ✔ Strong organizational and problem-solving abilities to meet tight deadlines ✔ Familiarity with EPIC (or similar PMS/housekeeping software) (advantageous but not essential) ✔ Commitment to Waldorf Astoria’s core values: “LAdele”: Local connectedness, Ambassadorship, Discernment, Elegante simplicity, Loyalty, Elevate inevitability ✔ Team-building mindset and passion for delivering bespoke guest experiences ✔ Strong written and verbal English skills (workplace setting)
Small-Print Residency Policy
Whilst this is a full-time role, we are open to conversations with EU/EEA residents and those on valid work visas where permitted on an individual basis. Final decision will be subject to eligibility requirements.
Benefits
✅ Complimentary nourishing meals while on duty ✅ Development programmes: tailor-made training to accelerate your career ✅ Work with meaning: engage in industry-leading corporate responsibility initiatives ✅ Team Member Travel Programme: 50% off food & beverage + exclusive discounted stays ✅ Perks at Work access: high street savings ✅ 28 days holiday (including bank holidays, rising to 33 days with length of service) ✅ Global recognition: earn a badge in our Team Spotlight Programme celebrating excellence ✅ Transitions rewards: upfront offer incentives for long-term commitment
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Join Hilton
At Hilton, we believe work can be more than a means of earning a living—it can be an opportunity to grow, to shine, and to belong to something meaningful.
Chosen by World’s Best Workplaces (Fortune + Great Place to Work), our award-winning culture supports you at every stage, from entry-level ambitions to ascent into leadership. Imagine building your career across our suite of iconic brands—including Hilton New York, DoubleTree, and *Conrad—all while changing the future of travel, one exceptional stay at a time.
Ready to create unforgettable experiences? Apply now and be part of helping Waltor’s founder Roy>Best team of 300M guests.</strong> Apply your unique perspective and drive real impact at Hilton.*
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