Urban Rest
Housekeeping Supervisor
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London, UK
Full Time: £17.00 - £19.00 per hour
About The Business
Urban Rest is a high-growth flexible living operator and technology platform disrupting the serviced apartment and corporate housing space across APAC and Europe. The business focus is on owning the distribution layer for the contracted travel market into living assets, while delivering a consistent brand and guest journey through technology. Urban Rest also offers physical asset operation services that enable branded accommodation assets such as hotels to be managed with greater efficiency and distributed to contracted clients such as enterprise, government, insurance, and SME clients. We provide the digital infrastructure and services that connect institutional living-sector assets and the contracted travel market at scale. Our mission is to make flexible living seamless.
Benefits And Perks
- Employee, friends, and family discounts at Urban Rest properties
- Mental Health Leave days and Volunteer days available
- Regular team socials and events
- As the company grows, this role will provide plenty of room for career growth and progression
- We’re a social bunch and we strive to have a fun, friendly, and collaborative work environment
- Pet friendly (for house-trained and well-behaved pets) office in London, close to public transport
About The Role
The Housekeeping Supervisor role performs routine duties in cleaning and servicing Urban Rest properties and Hotel Rooms including bedrooms, baths, kitchens, living areas, and communal spaces as directed by the National Housekeeping Manager. This role falls under the internal housekeeping business unit but works closely with Operations and broader Urban Rest Guest Experience. Housekeeping & Quality Supervisors promote a positive image of the property to guests and must be pleasant, honest, friendly, and should also be able to address guest requests and problems. The successful candidate should maintain complete knowledge of and comply with all housekeeping departmental policies/service and also Urban Rest procedures/standards. Additionally, maintain complete knowledge of correct maintenance and use of equipment.
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Responsibilities
- Ensures daily cleans are being performed in accordance with brand standards
- Continual train and develop team members to meet required standards
- Ensure applicable checklist per clean or inspection(s) are adequately completed and recorded in the appropriate system
- Maintaining UR brand standards (decor) and first impressions, both at a complex and unit level
- Enhance operations by actively participating in maintaining, reviewing, and coordinating necessary stock movements into micro/macro warehouse locations for efficiency of team members
- Coordinate jobs and tasks with consultation of the Housekeeping Manager, ensuring assigned credits are adhered to by Housekeeping Service attendants
- Monitor performance of attendants, ensuring misses, problems, or potential impacts on guest experience are mitigated and corrective actions taken prior to the guests' arrival
- Maintain and execute a high level of attention to detail as outlined by the National Housekeeping Manager
- Ensure all relevant WHS, chemical handling, and safety procedures are adhered to by relevant team members
- Complete apartment/room cleans where required operationally to a high standard
- Ensure linen, guest amenities, and decor are of brand standard
- Manage reject linen with attendants, National Housekeeping Manager, and Supply Chain Manager
- Report damages to stock, apartments/rooms, or furniture to the relevant manager for resolution
- Ensure security of assigned units and privacy of guests
- Perform and oversee rotation cleaning duties where required operationally (e.g., steam clean carpets, spring cleaning, periodic cleaning, etc.) as required
- Anticipate guests’ needs, respond promptly, and acknowledge all guests, however busy and whatever time of day
- Maintain positive guest relations at all times
- Be familiar with all Urban Rest services/features and local attractions/activities to respond to guest inquiries accurately
- Resolve guest complaints to the best of their ability or promptly report to Housekeeping Manager or Guest Relations/Operations team where applicable
- Responsible for Urban Rest property in the work area
- Authorized to enter designated Urban Rest units for cleaning, inspection duties, and/or providing drop-off services as per requirement
- Responsible for following the standard operating procedures
- Responsible for actively contributing to guest satisfaction in terms of cleanliness and presentation
- Update status of units cleaned in Housekeeping System
- Return housekeeping packs, equipment, and keys at the end of shift
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Please note, this role description serves only as a guideline for duties, which may change from time to time if requested by management.
Essential
What We Look For
- Available to work a rotating roster across 7 days
- Has excellent attention to detail
- Is reliable and committed
- Likes variety in a position where no day is the same
- Goes above and beyond to ensure exceptional guest service
Desirable
- Prior team supervisor experience is highly regarded
- Likes to make a difference
- Multi-site housekeeping experience
Diversity & Inclusion
At Urban Rest, we extend our invitation to candidates from Indigenous, neurodiverse, disabled, international, and diverse cultural backgrounds. Our commitment to fostering an inclusive workplace ensures that all applicants receive the necessary support and accommodations throughout the recruitment and onboarding process. We encourage candidates from various backgrounds to apply, as we value diversity and believe in creating an environment where everyone can succeed. Please let us know if you require any additional adjustments or support to help you through this process so you can shine as the best version of yourself.
How to Apply
Please submit your application through the link on this website by including an up-to-date resume with relevant skills and experience alongside a cover letter addressing how you meet the criteria and your interest in the role.
If you want to learn more about our company, please see our website - https://www.stayurbanrest.com
We look forward to hearing from you!
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