Jumeirah
Housekeeping Supervisor - Jumeriah Carlton Tower
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About Jumeirah
Jumeirah, a global leader in luxury hospitality and a member of Dubai Holding, operates an exceptional portfolio of 29 properties across 11 countries in the Middle East, Europe, and Asia. In 1999, Jumeirah changed the face of luxury hospitality with the opening of the iconic Jumeirah Burj Al Arab and the brand is now renowned worldwide for its distinguished beachfront resorts, esteemed city hotels and exclusive residences. From the contemporary Maldivian island paradise at Jumeirah Olhahali Island to the art-inspired Jumeirah Capri Palace in Italy and the modern twist on a British classic at Jumeirah Carlton Tower in London, the brand has become synonymous with warm and generous service and the ability to craft distinctive and purposeful experiences that bring joy to guests from across the world.
About Jumeirah Carlton Tower
Located in the heart of Knightsbridge, Jumeirah Carlton Tower is a landmark London address where heritage meets contemporary luxury. The hotel offers stunning views across the city, access to the private Cadogan Gardens, a variety of dining experiences, and a rooftop health club and spa with London’s largest naturally lit swimming pool.
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About the Job
An opportunity has arisen for a Housekeeping Supervisor to join us at Jumeirah Carlton Tower.
The main duties and responsibilities of this role are:
- Lead daily operations within assigned area (Front Office, Guest Relations, Butler, Lounge, Concierge, Housekeeping, Floral, Laundry).
- Conduct pre-shift briefings, allocate tasks, and monitor performance to maintain service excellence.
- Ensure guest satisfaction by handling escalated issues promptly, personalizing service for VIPs, and maintaining confidentiality.
- Monitor compliance with standards, including LQA, HACCP, health & safety, grooming, and brand protocols.
- Train and coach team members, delivering on-the-job guidance and supporting skill development for service excellence.
- Manage resources effectively, overseeing inventory, requisitions, and equipment care to minimize wastage and maintain readiness.
About You:
The ideal candidate for this position will have the following experience and qualifications:
- Proven ability to build and manage relationships with key internal stakeholders.
- High School Diploma required; Diploma or Degree in Hospitality Management preferred.
- 2–4 years’ experience within Rooms Division or related hospitality functions.
- Strong operational understanding of guest service delivery, with the ability to work collaboratively across departments.
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About the Benefits
At Jumeirah, we are dedicated to fostering a workplace where colleagues feel valued, supported, and inspired to grow. Our benefits package reflects this commitment by combining rewarding financial incentives, comprehensive healthcare, and opportunities for professional development.
Benefits include:
- Supportive and inclusive work environment.
- Access to Learning & Development programmes and clear career pathways.
- Opportunities for internal mobility within our global network.
- Colleague discounts on food, beverage, and hotel stays worldwide.
- Health care and insurance benefits.
- Competitive salary + excellent service charge.
- Extra holiday for significant Birthdays (21, 30, 40, etc.).
- Jumeirah perks website access – discount.
- Dry cleaning of uniform or Business attire.
- Meals on duty!
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