Montcalm Collection
Housekeeping Supervisor
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BRAND INTRODUCTION
At Montcalm Collection, we believe that timeless style and genuine hospitality are more than just values, they’re a way of life. Our people are the heart of our hotels: passionate individuals working together as a team, united by an unwavering commitment to providing first-class personal service.
Our collection spans some of London’s most storied buildings, from elegant Georgian townhouses and an 18th-century brewery to a historic head office and a contemporary architectural landmark. Each hotel has its own unique story and within everyone, our team creates unforgettable experiences for our guests.
While our walls speak of history, it’s our people, their ambition and their creativity that shapes our future.
Join us and become part of a culture that celebrates individuality, nurtures potential and upholds the very highest standards of the art of hospitality.
SCOPE & GENERAL PURPOSE
The Housekeeping Supervisor supports the Executive Housekeeper in leading the housekeeping team to maintain the highest standards of cleanliness, presentation, and service across guest rooms, public areas, and back-of-house spaces.
This role involves supervising daily operations, allocating tasks, conducting inspections, and ensuring staff are motivated, well-trained, and supported to deliver a luxury experience. With a keen eye for detail and a hands-on leadership style, the Housekeeping Supervisor plays a vital role in creating an exceptional guest journey and upholding the reputation of Montcalm Collection Hotels.
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LEADERSHIP COMPETENCIES
Leadership & Team Support
- Provides guidance, motivation, and coaching to team members.
- Leads by example, fostering a professional and positive work environment.
Guest Experience Focus
- Responds promptly to guest requests and feedback.
- Ensures housekeeping services consistently enhance the luxury guest journey.
Operational Excellence
- Conducts room and public area inspections to maintain standards.
- Coordinates daily tasks to ensure efficient workflow and timely service.
Communication & Collaboration
- Communicates clearly with staff and other departments.
- Works closely with Front Office and Maintenance to ensure smooth operations.
Compliance & Safety
- Ensures correct use of equipment and chemicals.
- Promotes adherence to health, safety, and hygiene standards.
KEY RESPONSIBILITIES
- Supervise daily housekeeping operations, ensuring all areas are cleaned to five-star standards.
- Conduct daily room, corridor, and public area inspections, addressing any deficiencies.
- Allocate tasks and monitor workload to ensure efficient use of staff resources.
- Ensure departure rooms are prioritised to support smooth guest check-ins.
- Oversee staff grooming, presentation, and compliance with professional standards.
- Support the training, development, and performance evaluation of team members.
- Handle guest requests and complaints promptly and professionally.
- Collaborate with Front Office regarding room moves, early arrivals, and special requests.
- Monitor supply levels of linens, amenities, and cleaning products; assist with ordering and stock control.
- Ensure proper handling, storage, and use of cleaning equipment and chemicals.
- Maintain accurate records of room status, lost & found items, and housekeeping activities.
- Support onboarding of new colleagues and delivery of safety and operational training.
- Foster a culture of teamwork, accountability, and continuous improvement.
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Skills & Qualifications
- Previous experience in a housekeeping supervisory role, ideally within a luxury hotel.
- Strong organisational and multitasking abilities.
- Excellent communication and interpersonal skills.
- Ability to lead and motivate a diverse team.
- Knowledge of housekeeping systems and Microsoft Office Suite.
- High attention to detail and commitment to maintaining luxury standards.
WORKING CONDITIONS
- Flexibility to work shifts, including weekends, evenings, and holidays.
- Ability to work in a fast-paced environment.
- Physical requirements: prolonged standing/walking, manual handling, and lifting to 25 lbs.
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