Village Hotels
Housekeeping Team Leader
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The Role Outline: Your Shift at a Glance
Your focus is to lead our housekeeping team on a day-to-day, hands-on basis, making sure every guest room and public area is pristine. You are the operational engine on the floor, stepping in to support the team during peak times, running detailed quality checks, and keeping morale high. This role is all about driving real-time results, maintaining a sharp eye on standards, and ensuring a fantastic guest experience on every single shift.
Why Village?
At Village, we do hospitality a little differently. We are all about personality, genuine connections, and creating great experiences for our guests and each other. That is why we back our teams to be themselves, take ownership, learn new skills, and grow their careers.
Previous experience is great, but your attitude and energy matter much more to us. If you are friendly, positive, love working with people, and enjoy being part of a busy team, we will give you all the support, training, and opportunities you need. Because it really does take a Village.
How The Village Thrives
We live our culture through four simple commitments:
- We Can & We Do: We show up to make a genuine difference and do fantastic work everyday, with purpose. We drive a "right first time" culture to minimise delays and deliver exceptional rooms.
- We Will: Treat each other with respect and dignity. No ego, no drama. We try our best, look out for each other, and work closely with Front Office and Maintenance to resolve issues quickly.
- We Care: We care about our impact on guests, the community, and each other. We provide hands-on training, support our new starters, and step in to help the team whenever needed.
Your Shift: What You’ll Actually Be Doing
As our Housekeeping Team Leader, you are leading from the floor. We trust you to handle:
- Hands-On Leadership: Working alongside Room Attendants, delivering clear shift briefings, and allocating tasks to ensure workloads are balanced and achievable.
- Quality Control: Conducting detailed room inspections before releasing them to guests, providing real-time feedback, and correcting any issues immediately.
- Commercial Hustle: Controlling linen distribution and stock supplies to prevent waste, alongside monitoring team productivity against time targets.
- Communication: Keeping the property management system updated accurately, communicating room statuses, and escalating any operational challenges swiftly.
- Shift Safety: Ensuring everyone follows health, safety, and COSHH procedures, and reporting any hazards or faults immediately.
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How We Succeed Together
We do not micromanage. It takes a village, so we believe in Ownership & Integrity, giving you the autonomy to manage your shifts, identify performance gaps, and handle guest requests swiftly on the floor.
We Empower & Elevate our people. If you want Room to Grow, we provide funded qualifications and internal moves to help you progress. We constantly Innovate & Progress so we can Inspire Excellence and smash our bedroom cleanliness and mystery guest targets together.
The Perks: What’s In It For You?
- Gym Membership: 2 x complimentary gym memberships at your home hotel.
- Hotel Stays: Hotel rooms from £20 across 35 hotels.
- Food & Drink: 50% off food and drink for you and up to 5 guests, plus 75% off Sunday dinner for up to 6 people.
- Friends & Family: 2 friends or family members get 25% off F&B, even when you are not there.
- Retail & Lifestyle: Hundreds of brand discounts via the Village app.
- Support: 24/7 Mental Health support via our Employee Assistance Programme.
Think You’ve Got the Right Energy?
We are not looking for perfect CVs, we are looking for great leaders. If you enjoy building an engaged team and take real pride in delivering high standards for guests, we want to hear from you.
Bring your personality, your drive, and your ambition. Hit apply, tell us why you love working with people, and let's see if we are a match.
- 50% discount on Food and Drink purchased on or off shift at any Village Hotel Pub & Grill
- 30% discount on and off shift in our Village Hotel Starbucks stores
- Excellent training and development including our Rising Stars and Talent Academy programmes
- A much more exciting way to train across several areas in the hotels, utilising our exciting Mobile Gaming training platform.
- Discounts and cashback offers on many High Street Brands and Supermarkets.
- A range of Well-being and Healthcare benefits and monthly well-being programmes for all employees to support your mental health
- Putting your Mental Wellbeing first with Mental Health first aiders and up to 2 mental health days to utilise annually.
- Financial wellbeing support and salary drawdown via Wagestream
- Access to our Employee Assistance Programme, offering support and counselling
- Flexible working hours
- A fun, supportive and inclusive work environment with regular team events
- Excellent Reward and Recognition Incentive schemes
- Anniversary rewards for key milestones of service
- Electric car salary sacrifice scheme
- Have your birthday off guaranteed
- Discounted Health Cash plan and Sick pay Insurance.
- A host of BIG People Days to celebrate, reward and recognise our wonderful employees and their local communities.
- Enhanced maternity and paternity benefits and pay
- Company Pension scheme
- Life Insurance
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T&C’s apply based on your contract
But what we need from you…
- Always looking to go one step further and exceed expectations
- Enjoys learning about our guests to make their experience personal
- Able to work fast and efficiently without compromising on standards
- Have a good eye for detail
- Able to work as part of a team and create great relationships with other departments
- Relish the responsibility and truly own your performance, getting a real buzz from our success and customer satisfaction.
- An infectious smile and an awesome personality!
Come and be part of something new & something special - Work, Grow & Play the Village Way!
“It took my CV and asked me questions relevant to understanding what kind of jobs to suggest for me. Suggestions were almost perfect. Jobs were exactly what I’ve been looking for.”
Jessica, London
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