East Suffolk Council
Housing Advice and Prevention Officer
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Job Description
East Suffolk Council
Address: East Suffolk House, Melton, Woodbridge IP12 1RT and Riverside, Lowestoft, Suffolk NR33 0EQ
Salary: £31,537 - £38,220 per annum
Hours: 37 hours per week
Contract: 2 x Fixed Term posts for the period of approximately one year.
About the Role
East Suffolk Council is an exciting place to work, delivering essential local services and making a real difference to a quarter of a million people across East Suffolk.
We currently have an opportunity to join East Suffolk Council's Housing Needs Team as a Housing Advice and Prevention Officer.
The Role
You will:
- Be responsible to provide a comprehensive housing options service to customers with varying levels of housing need to enable suitable positive outcomes in line with Part VI (Housing Register and Allocations), Part VII (Housing Advice and Homelessness) and the Homelessness Reduction Act 2017
- Have responsibility for a caseload of applicants who present to the council in acute housing need. You will be expected to undertake active homelessness casework to prevent or relieve homelessness using your prerequisite expertise, knowledge, and skills to deploy a range of interventions including in-house private rented sector access schemes and applications to the register
- Also be responsible for assessing and verifying applications made under Part 6 of the Housing Act 1996 in line with the current Allocations Policy
- Be able to promote a customer-centred approach and work with vulnerable customers, their advocates, family, and support networks to ensure that homelessness prevention is maximised and effective first point of contact housing advice is given.
What We Offer
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In return, we can offer great opportunities for training and development. We want you to stay with us for the long-term, so we will give you all the support we can to build a great career with our organisation. There is also a superb benefits package including flexible working options and a generous leave entitlement, discount scheme, pension scheme and free car parking.
What You Will Need
You will:
- Have at least three years of previous experience of working within a similar role and relevant qualification in the sector and have the ability to explain complex legislation in a clear and precise way
- Obtain working knowledge of homelessness and current housing legislation and ability to provide advice and guidance to other team members
- Hold at least 3 GCSE’s (C grade and above) and a relevant Housing Qualification (CIH Level 3) and a proven track record of working at the required level or equivalent.
Why Work for Us
East Suffolk Council is a great place to work and there are lots of benefits our employees can access. To find out more about why we are so proud of East Suffolk Council, take a look at our video and hear why our employees think it is such a great place to work (YouTube).
Here are some of the main benefits:
- Generous leave entitlement (equivalent to 25 days a year, increasing to 31 days after 5 years’ service, plus bank holidays)
- Local government pension scheme
- Flexible working arrangements
- Learning and development tailored to your role
- A wide variety of staff support networks including access to health and wellbeing initiatives and programmes.
- Discounts on mobile phones, computers, holiday and travel, fashion and clothing, health and beauty and many other products and services.
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Find more information about what we offer in our benefits brochure (pdf).
How To Apply
Step 1 - Read the advert and the Job Description and Person Specification (docx/pdf)
Step 2 - Complete the Supporting Statement template (docx). Your statement needs to indicate how you meet each of the criteria contained within the Person Specification. Please use the template provided (other formats will not be accepted).
Step 3 - Complete the online application and upload your statement. Please note, CVs are not accepted.
For more information, check out the How to Apply section of our Career Site (URL).
About Us
East Suffolk Council is an exciting place to work and a great place to make a real difference to people’s lives, delivering vital services to a quarter of a million people across East Suffolk.
We hugely value our staff and know that in order for us to remain successful, it is essential for us to recognise talented employees, developing and retaining them within the organisation. We are therefore committed to investing in our staff and providing first-class support to ensure a positive culture and rewarding careers.
To find out more about why we are so proud of East Suffolk Council and to hear why our employees think it is such a great place to work, take a look at our video. https://www.youtube.com/watch?v=TSWedQksWt0
Contact Information
For an informal discussion regarding this post, please contact Callum Dorling on 01502 523132 or by emailing: callum.dorling@eastsuffolk.gov.uk
Closing date: 9 am, 30 August 2026.
Interview date: week commencing, 14 September 2026.
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