About You

We are looking for someone who:

• Has experience of providing housing advice and homelessness prevention services.
• Demonstrates a strong understanding of homelessness and housing legislation.
• Is able to work independently and manage competing priorities effectively.
• Has excellent communication, negotiation and problem-solving skills.
• Can build rapport with customers whilst maintaining professional boundaries.
• Is innovative, dynamic and focused on achieving solutions.
• Demonstrates empathy, resilience and a commitment to excellent customer service.
• Is able to make sound decisions in complex and challenging situations.

What We Value

We understand that people who approach our service are often experiencing some of the most difficult periods of their lives. While we may not always be able to provide the outcome a customer hopes for, we are committed to treating everyone with honesty, dignity, respect and compassion. We are looking for someone who shares these values and is committed to delivering a high-quality service that puts residents first.

Please view JD here

Closing date 25.10.26

IMPORTANT: If you are an LBN member of staff and applying for this role as a secondment you should note that secondments are subject to the agreement of your current employing service. Please ensure that you inform your line manager of your intention to apply for the post in the first instance.

Additional Information

We are committed to creating an inclusive, anti-racist environment for all. When you apply for a job at Newham, your application is considered on its merits regardless of your age, disability, ethnicity, faith, gender identity or sexual orientation. If you share our vision and values, and you bring the experience and skills we need, that’s all that matters to us.

The London Borough of Newham has important responsibilities for safeguarding and promoting the welfare of children, young people and vulnerable adults. If you are appointed to a job that involves working with these groups, you may be subject to a Disclosure and Barring Service (DBS) check.

Please attach your supporting statement, explaining in no more than x2 A4 sides why and how you meet the criteria for this role.

The personal information we have collected from you will be shared with Cifas who will use it to prevent fraud, other unlawful or dishonest conduct, malpractice, and other seriously improper conduct. If any of these are detected you could be refused certain services or employment. Your personal information will also be used to verify your identity. Further details of how your information will be used by us and Cifas, and your data protection rights, can be found by https://www.cifas.org.uk/fpn.

About Us

The London Borough of Newham is located only 5 miles east of London. It is well positioned with access to all major networks in London and the south east. It is well connected by public transport with, bus, tube and DLR. When the Crossrail service opens it will call at Custom House close to our council offices and also Stratford station and from there to central London. The London City Airport which serves major European cities is located at Royal Albert Dock. Newham has the youngest overall population in the country. It was one of the six host boroughs for the 2012 Summer Olympics and contains most of the Olympic Park including the London Stadium. It has a thriving arts quarter with the Theatre Royal Stratford East offering excellent entertainment for all the family. There is the University of East London which has two campuses in Newham, one in Stratford and another next to the regenerated Royal Albert Dock. It also has a large Westfield shopping Centre in Stratford which has all the major retailers there.