Hull City Council
Housing Allocations Assistant
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Number of Vacancies:
1
Time Type:
Full time
Worker Type:
Regular
Proposed Interview Date:
Monday, September 7, 2026
Hours of Work:
37
Hiring Manager:
Helen Clarke
Contact Number:
01482 615089
Job Description Summary:
This is a Full Time Permanent Position
Interviews will take place week commencing 7 September 2026
ROLE AND PURPOSE
The Housing Allocations Assistant will deliver a high quality and empathetic housing allocations service to customers, ensuring that the customer’s experience of the service is at the heart of all they do and that the tenancies created are as sustainable as possible.
They will be the initial contact point for customers and partners who contact the Housing Allocations Team. They will assist the Housing Allocations team to advertise, allocate and let available homes efficiently and fairly in order to make best use of scarce housing stock and minimise rent loss to the authority. They will hold their own caseload as appropriate and make decisions on cases in accordance with policies, procedures and agreed protocols.
The Housing Access Service is a multi-disciplinary service which is the front door service to access housing in the city. It provides a comprehensive housing advice and options service designed to prevent homelessness and rough sleeping, help customers find realistic and sustainable housing solutions which meet their needs from a range of options and allocate available council homes in a timely way.
PRINCIPAL ACCOUNTABILITIES:
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Provides a professional, empathetic and high-quality service in response to customer approaches for advice and assistance which may be in person, over the phone, in writing or via IT systems. Responds to enquiries and gives advice in accordance with council policies and procedures and the Data Protection Act, which will include appropriately managing customer expectations and dealing with challenging behaviour due to the customer’s particular circumstances, health or issues such as substance misuse and liaising with partners where appropriate. This will require carrying work out in a range of settings including council offices, customers’ homes or community settings.
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Carries out visits to, and accompanied viewings of, properties which will primarily be on a lone working basis. This will include (but is not limited to) taking photographs, ensuring the system matches the property information/elements, carrying out home standard inspections, carrying out regular running of taps for legionella prevention, liaising with third parties who may need to attend, giving the prospective tenant information about the property and advice in accordance with council policies on issues such as adaptations or refusing the offer and identifying any additional conditions which need including in the tenancy agreement (due to the property itself or former arrears).
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Carries out pre-tenancy checks and interviews with customers to ensure the letting of the property is in accordance with the Allocations Policy and to identify issues and mitigating actions. This will include tenancy history/background checks, affordability assessments using a software based affordability calculator, giving budgeting advice, referring for tenancy support, supporting with benefit applications and highlighting where a furniture package is needed, within agreed protocols. Escalates cases where concerns around tenancy sustainability remain, or where new information presents which may affect the customer’s application status, in order to decide next steps.
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Carries out tenancy sign ups with new tenants, ensuring that the customer understands their obligations and the consequences of not adhering to their tenancy agreement, taking payment of rent in advance where appropriate and making decisions on any rent free period to be awarded in accordance with procedures. Creates new tenancies on IT systems and ensures a ‘warm’ handover to the Housing Management Team that will manage the tenancy.
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Maintains a good, up to date working knowledge of policies, procedures and trends in order to carry out their role effectively and give good quality advice to customers.
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Manages their own caseload efficiently, ensuring cases are followed up and concluded in accordance with procedures and that accurate and professional information is recorded on computerised systems. Collects and enters accurate data into systems which feed into Government returns in respect of lettings and homelessness as well as inform the service about the diversity profile of its tenants to assess equity of access.
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Prioritises their own caseload and also collaborates with their team to identify pressure points and agree and contribute to team priorities, to meet the demands of the service and ensure targets are met.
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Liaises with the Housing Investment Team, the Council’s contractors and other service areas in accordance with agreed protocols to arrange repairs on issues identified at home standard inspections, gas & electric checks, key movements and other matters to ensure that empty properties are of the appropriate standard and can be relet swiftly to minimise the customer’s waiting time and rent loss to the council.
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Mentors new starters to the service as deemed appropriate, which will include demonstrating how to carry out tasks, shadowing and answering their queries.
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To promote and safeguard the welfare of children, young people and/or vulnerable adults.
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The Health and Safety at Work etc. Act 1974 and associated legislation places responsibilities for health and safety on Hull City Council, as your employer and you as an employee of the council. In addition to the Councils overall duties, the post holder has personal responsibility for their own health, safety and wellbeing and that of other employees; additional and more specific responsibilities are identified in the Council’s Corporate H&S policy.
NC4840.Housing Allocations Assistant.docx
Compensation Grades:
GRADES 4.
Pay Ranges:
£25,583.00 - £26,403.00
Job Classifications:
1- Basic - (Disclosure and Barring Service (DBS)), 3- Not Politically Restricted - Designated As Not Politically Sensitive (Politically Restricted Posts), Casual - (Travel Allowance Policy), No - (Childcare Disqualification Requirement), No - (Statutory Post)
Benefits of Working of Hull City Council:
- A competitive salary
- An excellent pension through the Local Government Pension Scheme (LGPS)
- Initially 23 days annual leave depending on length of service. You will also get eight public holidays per year, and three additional days off, one in May/August and one during the Christmas/New year period
- Career development and learning experiences from a range of training courses and learning methods
- Supportive and forward-thinking culture
- Great career development opportunities
Please ensure that you complete and submit your application by midnight prior to the closing date. Please ensure that your application demonstrates how you meet the essential criteria against the person specification as listed in the job description.
We are committed to increasing the diversity, equality, and inclusion within our workforce to represent the people we serve and build an environment in which everyone can feel like they belong. We encourage people from all backgrounds to apply.
We adopt a ‘name blind’ approach to shortlisting. Recruiting managers will not have access to personal information, including your name and contact details, until a shortlisting decision has been made. Equality monitoring information is not accessible by recruiting managers at any stage.
We reserve the right to amend the dates associated with this advert, which may include closing the advert early where required.
The Council is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all employees and volunteers to share this commitment.
Online searches, including social media, may be carried out as part of the recruitment process.
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