Local Government South East
Housing & Homelessness Officer
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Full Time
Eastleigh, Hampshire
Posted 25 minutes ago
Band 5 - £34,857 / Year
Closes: 31 August 2026
Website: Eastleigh Borough Council
Housing and Homelessness Officer – Domestic Abuse
Full Time – Permanent
Band 5 – £34,857
Eastleigh Borough Council is an ambitious and progressive council. We are recognised for our innovation and achievements, whilst delivering high quality service to our customers and the community.
We are seeking a professional and well-motivated individual to join the People and Communities directorate as a Housing & Homelessness Officer specialising in the provision of support and advice to households experiencing domestic abuse.
You must demonstrate an understanding of working with customers experiencing Domestic Abuse including the immediate and long term needs of the customer. You will have an understanding of risk management and the barriers associated with customers remaining in their homes or moving to alternative accommodation.
You must have strong ICT skills, excellent communication skills, and be able to independently manage a caseload of homelessness prevention and relief cases and prioritise a busy workload. You will need to be resilient, self-motivated, positive to change, prepared to share knowledge and skills and have a flexible, can-do attitude. You must have an understanding of the range of needs of households experiencing homelessness and you will be required to demonstrate an ability to handle varying data and queries, remain calm and professional even when the pressure of workload is high.
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For this particular vacancy experience in the following areas would be preferred:
- Understanding of current homeless legislation, security of tenure and landlord and tenant rights and responsibilities
- Ability to deliver comprehensive housing advice to customers, with a focus on homelessness prevention
- Ability to offer customer centred support to threatened/ homeless households experiencing domestic abuse to enable positive outcomes
- Ability to work collaboratively and build positive relationships with partner organisations
You will be required to act as the single point of contact for the customer applying technical expertise to resolve homelessness issues efficiently and effectively. You will be required to work collaboratively with a wide range of statutory and non-statutory services ensuring Council standards, protocols and processes are adhered to at all times. You will have the ability to recognise complex cases and liaise with the appropriate Specialist/Manager for guidance and advice to ensure accuracy of data and advice.
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Benefits
If you are excited by this opportunity and feel you have the skills, experience and attitude we are looking for we would love to hear from you. At Eastleigh, we are committed to supporting and developing all our staff and creating a culture that is inclusive, innovative and enjoyable. We offer a good range of benefits and facilities which include:
- Member of Local Government Pension Scheme LGPS
- 25 days annual leave increasing to 27 days after 5 years’ continuous service
- Learning & Development Provider
- Childcare Voucher Scheme
- Car, Bike and Season Ticket Loans
- Places Leisure Eastleigh – Reduced Membership
- Flexi-time subject to business need
- Varying discounts with local providers
Closing date: 31 August 2026
Interview date: 17 September 2026
To apply for this job please visit jobs.eastleigh.gov.uk.
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