Guardian Jobs
Housing and Communities Director, AD WARRIOR
How your CV stacks up
Upload your CV to see how well it fits this job role
?%
Housing and Communities Director
Location: Remote (With occasional travel nationally)
Salary: £94,671.46 per annum
Vacancy Type: Permanent, Full Time (37.5 hours per week)
At the organisation, customers are at the heart of everything they do. The organisation is seeking an exceptional Housing and Communities Director to join its Customer Experience Directorate and play a pivotal role in shaping the future of housing services for over 90,000 customers across 40,000 homes nationally.
This is a high-profile leadership opportunity for an experienced housing professional who is passionate about delivering outstanding customer experiences, building high-performing teams, and driving transformational change across a large and complex organisation.
The Role
Reporting to the Group Director of Homes and Communities, the Housing and Communities Director will provide strategic leadership across housing operations, ensuring the delivery of customer-centric, tenure-blind housing management services. The successful candidate will lead nationally dispersed operational teams and work collaboratively with fellow Customer Experience Directors to deliver the organisation's strategic priorities.
Key Responsibilities
The Housing and Communities Director will be responsible for:
- Leading housing management, neighbourhood and community services, including tenancy management, anti-social behaviour, and customer support services.
- Embedding a culture of customer excellence aligned to the organisation's Customer Promise.
- Driving service transformation, performance improvement, and operational efficiency.
- Ensuring legal, regulatory, and governance compliance while supporting the organisation's ambition to achieve and maintain the highest regulatory standards.
- Using customer insight and feedback to shape and improve services.
- Leading and developing high-performing teams that are empowered to deliver exceptional outcomes.
- Managing significant operational budgets and contributing to strategic business planning.
- Representing the organisation with key stakeholders, partners, regulators, and sector bodies.
Reasons to use Rodeo
Start with a chat, not a search bar
Grad scheme, placement, apprenticeship? Not sure what you want yet — that's fine. Your agent talks it through with you and turns "I have no idea" into a shortlist.
It searches the market for you
Every day your agent scans the market matching roles against what actually matters to you, not just keywords on a CV.
Only hits
No noise. No "maybe this fits." Just roles with a clear explanation of why they're right — and where to focus when applying.
About The Successful Candidate
The organisation is seeking a strategic and inspirational leader with significant senior-level experience within housing operations or neighbourhood services.
The successful candidate will bring:
- Extensive leadership experience, with a proven track record of developing and motivating high-performing teams.
- Deep expertise in housing management and neighbourhood services.
- Strong experience leading large-scale services within a customer-focused environment.
- A successful track record of business transformation and delivering measurable improvements in customer outcomes.
- Excellent knowledge of the social housing sector and regulatory landscape.
- Strong commercial, financial, and risk management skills.
- Exceptional communication, influencing, and stakeholder management capabilities.
- The ability to translate strategy into action and drive change across complex organisations.
Pre-Employment Requirements
Appointment to this role will be subject to a satisfactory Disclosure and Barring Service Check (if applicable), satisfactory references, and possession of a valid Right to Work document.
This role may require specific qualifications, skills, knowledge, and behaviours to meet the Competence and Conduct Standard for Social Housing. If not already qualified, there may be an expectation for the successful candidate to study towards a professional qualification.
Get help with your application
Your very own career expert that helps elevate your application to the next level.
Discover the Organisation
The organisation is one of the UK’s largest social housing providers, driven by its purpose that everyone has a place to call home. With around 40,000 homes, the organisation proudly serves more than 93,000 customers, providing safe, affordable homes and the services and support that help people and communities thrive.
Its mission is to make a difference to its customers and communities through quality homes and great services that reflect its social ethos. Guided by its vision to be the most trusted, inspiring, and sustainable provider of affordable homes, the organisation offers homes for rent, shared ownership, and purchase, alongside specialist housing and support services, including retirement living, supported housing, domestic abuse refuges, LGBTQ+ safe spaces, and young people's foyers.
Everything the organisation does is centred on its customers. It builds trusted relationships, creates lasting social value, and invests in homes, services, and communities that enable people to live independently, realise their potential, and thrive. Through innovation, collaboration, and a long-term commitment to sustainability, the organisation is helping to shape stronger communities for the future.
The organisation is a Disability Confident Employer and is working towards accreditation as a Disability Confident Leader. This allows them to record and report on disability, mental health, and wellbeing in the workplace to better support its colleagues. It has also achieved accreditation as an Advanced Employer for Investing in Ethnicity Maturity Matrix.
To Apply
Candidates who feel they are suitable for the role and would like to work for the organisation, please do not hesitate to apply.
“It took my CV and asked me questions relevant to understanding what kind of jobs to suggest for me. Suggestions were almost perfect. Jobs were exactly what I’ve been looking for.”
Jessica, London
Skills
Location