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Housing Apprentice
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Housing Apprentice
Location: Halton Housing, Cheshire (WA8 0TD)
Closing Date: Wednesday 14 October 2026
Posted on: 30 September 2026
Wage
£24,454.04 a year
Hours
Monday to Friday, 9.00am to 5.00pm (with some flexibility required on occasion). 37 hours a week
Start Date
Tuesday 1 December 2026
Duration
1 year 6 months
Positions Available
1
Work
Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.
What you'll do at work
As a Housing Apprentice, you'll assist the neighbourhoods team, in the day-to-day management of tenancies. It's a varied role that offers hands-on experience across the various aspects of housing management.
- Support the delivery of tenancy management, neighbourhood services, customer support and tenancy sustainment activities across the Neighbourhoods Team.
- Assist Neighbourhood and Priority Support Officers to manage tenancies, maintain neighbourhood standards and help customers sustain successful tenancies.
- Accompany colleagues on tenancy visits, estate inspections, compliance visits and neighbourhood walkabouts, learning how to assess property conditions and tenancy standards.
- Support the identification of tenancy breaches, vulnerabilities, safeguarding concerns and support needs, escalating issues to the appropriate colleague when required.
- Assist with customer enquiries and referrals, signposting customers to relevant internal and external support services.
- Develop knowledge of housing-related issues including tenancy sustainment, welfare support, safeguarding and domestic abuse, and their impact on customers and communities.
- Support administrative activities including arranging appointments, preparing correspondence and maintaining accurate records using housing management and CRM systems.
- Work collaboratively with colleagues, partner agencies and local services to support positive outcomes for customers and communities.
- Use digital systems, customer insight and data to support service delivery, while actively participating in apprenticeship learning, training and coursework requirements.
Training
Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.
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Training provider
KINGDOM ACADEMY LIMITED
Training course
Housing and property management (level 3)
Course contents
- Customer Service: Apply a range of customer service skills in order to provide a professional, accurate, timely, ethical and non-judgemental front line service which meets the needs of a diverse range of customers and stakeholders
- Communication: Demonstrate appropriate communication skills to enable timely identification and/or resolution of issues for customers and appropriate signposting to other colleagues and/or partner agencies.
- Collaborative working: Work collaboratively with colleagues and partners to achieve individual, team and business targets.
- Respond to vulnerability: Use skill and judgment to understand the needs of vulnerable individuals and groups (including those with complex needs) and respond appropriately
- Information collection and sharing: Use a variety of methods to identify, collect and communicate technical and other information in a confident and effective manner.
- Influencing and negotiating skills: Influence and negotiate with customers, partners and suppliers.
- Self Management: Organise and plan their own work to ensure tasks are completed and deadlines met.
- Problem Solving: Use a problem solving and flexible approach in their day to day duties.
- Tools and Equipment: Effective use of IT equipment and software, through administration and the appropriate use of work equipment
- Decision making: Effective decision making in order to apply the businesses objectives and priorities.
Training schedule
The qualification you will be working towards is a Level 3 Housing and Property Management apprenticeship which is delivered in a virtual classroom setting through Kingdom Associates.
More training information
Kingdom Associates are a leading provider of housing qualifications.
Requirements
Desirable qualifications
- GCSE in: English (grade 4 (C) or above)
- Maths (grade 4 (C) or above)
Share if you have other relevant qualifications and industry experience
The apprenticeship can be adjusted to reflect what you already know.
Skills
- Communication skills
- IT skills
- Attention to detail
- Organisation skills
- Administrative skills
- Team working
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Other requirements
If you have not achieved a GCSE Level 4 (or above), or equivalent qualification in English and Maths you will be asked to study alongside your apprenticeship. In the event of a high volume of applications the application process can be closed early so please apply at your earliest convenience.
About this employer
With over 7,000 homes and 330 employees, Halton Housing is a business that prides itself on doing things differently. Forward thinking and innovative, our customers sit at the heart of everything we do.
Company benefits
- 30 days holiday entitlement, plus bank holidays.
- Buy or sell holidays.
- Flexible/hybrid working.
- Health & Wellbeing Cash Plan.
- Competitive Pension Scheme.
- Disability Confident: A fair proportion of interviews for this apprenticeship will be offered to applicants with a disability or long-term health condition. This includes non-visible disabilities and conditions. You can choose to be considered for an interview under the Disability Confident scheme. You’ll need to meet the essential requirements to be considered for an interview.
After this apprenticeship
Your earnings can increase over time with an apprenticeship. Find out about potential future pay (opens in new tab).
Completion of the Apprenticeship does not guarantee a full-time permanent role at Halton Housing; however, we recruit to the Apprenticeship Programme based on what we believe to be our future workforce requirements. The Housing Apprenticeship provides a solid foundation for a career in Housing and Tenancy Management. Some common roles include; Neighbourhood Officer, Allocations Assistant, Customer Liaison and Neighbourhood Co-ordinator.
Ask a question
The contact for this apprenticeship is:
HALTON HOUSING
Rhianne Johnson
training@haltonhousing.co.uk
01515105151
The reference code for this apprenticeship is VAC2000053199.
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