Salix Homes
Housing Assistant - 12 Month FTC
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About the role
We’re looking for an organised, customer-focused Housing Assistant who will join our Housing Management team on a 12-month secondment.
This is a varied and fast-paced role where you’ll provide essential administrative and customer-facing support to our housing management teams. You’ll play an important part in helping customers access housing services, supporting tenancy management processes and ensuring our teams have the information and administrative support they need to deliver an excellent service.
No two days will be the same. You’ll deal with customers by phone and face to face, support housing officers with tenancy-related activity, maintain accurate records and systems, and help coordinate the day-to-day running of the team.
This role would suit someone who enjoys working with people, is highly organised and thrives in a busy environment.
What we are looking for:
- We’re looking for someone who can combine excellent customer service with strong organisation and administration skills.
- Experience of working with customers and providing a positive customer service experience.
- Experience of working in a busy, varied administrative environment.
- The ability to organise and prioritise a demanding workload and meet deadlines.
- Excellent communication skills, with the ability to listen, empathise and support customers effectively.
- Strong IT skills and confidence using a range of software applications, including Microsoft Office.
- Experience of working with different IT systems; experience of housing management systems would be an advantage.
- A basic understanding of social housing tenancy management processes.
- The ability to provide basic housing advice or identify when a customer needs to be referred to a specialist officer.
- An understanding of confidentiality, data protection and the importance of handling customer information securely.
- The ability to work collaboratively and flexibly, responding positively to changing priorities and competing demands.
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Why this role?
This is a great opportunity to join a customer-focused housing team where your organisation, communication and problem-solving skills will make a real difference.
You’ll have the opportunity to develop your knowledge of housing services while working alongside experienced housing professionals and supporting customers with a wide range of housing-related needs.
What you'll be doing:
- Provide first-line support to customers by phone, face to face and at reception, offering basic advice and signposting where appropriate.
- Provide administrative support to Housing Officers, including assisting with tenancy changes and housing management cases.
- Maintain accurate customer records and information across CRM, Northgate and other housing management systems.
- Manage general administration including emails, diaries, meetings, invoices, purchase orders, filing and correspondence.
- Support customers to access digital housing services and provide assistance with forms and enquiries.
- Support Housing Officers at customer meetings, drop-ins and surgeries, including taking notes where required.
- Monitor and maintain office supplies, equipment and team information.
- Gather customer feedback and assist with performance reporting and data collection.
- Work flexibly as part of the Housing Management team, providing cover and support where required.
- Follow all requirements relating to safeguarding, confidentiality, GDPR, health and safety, and undertake other reasonable duties within the role.
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What we offer as a company
- Annual Salary of £26,824 up to £28,598
- Hybrid Working
- Up to 34 day’s holiday + bank holidays
- Flexi Time
- Flexible Working and Family friendly policies
- Generous Defined Contribution Pension Scheme
- Life Assurance worth 3 x annual salary
- Health Cash Plan which also provides a range of discounts including discounted gym membership
- An inclusive and positive colleague culture
- Accredited Good Employment Charter employer
Salix Homes are proud to have been awarded membership to the Greater Manchester Good Employment Charter and we will constantly strive to improve working conditions for our colleagues.
Salix Homes is an Equal Opportunities Employer and opposes all forms of unlawful or unfair discrimination. Our customers come from all walks of life, and so should we. As we’re interested in expanding our workforce diversity, we welcome all applications.
We’re proud members of the Armed Forces Covenant and Disability Confident scheme, we will therefore invite to interview any disabled candidates who demonstrate the minimum standards for the role. If you wish to be considered under as part of this scheme, please let us know by emailing us at recruitment@salixhomes.co.uk.
We want everyone to be able to perform to their best throughout the recruitment process so please let us know if you have any concerns or need any assistance or adjustments at any stage.
For any internal applicant applying for this role, please note that if appointed, the position will be offered on a secondment basis.
Closing Date: 1st September 2026
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