Housing Assistant

Housing Assistant

37 hours per week, Permanent

£27,709 - £29,542 per annum (depending on skills and experience)

Malvern Hills and Wychavon District Councils,

This is an exciting opportunity to join the Shared Housing Service working for both Wychavon and Malvern Hills District Councils as a Housing Assistant, supporting the Private Sector Housing Team. This role is a permanent role, 37 hours working from Monday through to Friday.

Responsibilities

• Work independently in a fast-paced environment dealing with customer enquiries and liaising with external agencies.
• Use all Microsoft packages.
• Hold a GCSE in Maths and English at Grade C or above (or equivalent qualification).
• Have a strong customer focus and be able to adapt their behaviour to communicate with the customer in a way that suits the customer’s needs.
• Be able to use Microsoft programmes, such as Outlook, Word, Excel, Teams, SharePoint.
• Assist either Housing Options, Private Sector Housing or the Strategic Housing Teams to undertake administrative duties.
• Maintain the computerized systems used by the Housing Service.
• Actively promote services available to the public/stakeholders and keep information up to date.
• Provide advice to members of the public in respect of all aspects of Housing. This could be via telephone, email, web forms, in person or home visits.
• Support the Principal Housing Officers to effectively monitor service delivery and report performance on a quarterly basis.
• Submit government returns for various aspects of the Housing Service on the Government's central portal – DELTA.
• Assist in the preparation of reports.
• Attend Council meetings and meetings with statutory/voluntary agencies as required.
• Raise purchase orders when services are purchased, raise invoices when the Local Authority is charging for services, and processing invoices for payment.
• Raise sundry debtor accounts and monitor payments, to ensure effective use of Council funds.
• Travel to rural locations around the district without the reliance of public transport.