The City of Edinburgh Council
Housing Assistant HP & HO - City Wide
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Housing Assistant – fixed term until 28/05/2027
Homelessness Prevention & Housing Options Team (HP&HOT)
Salary: £27,257 - £29,850
Hours: 36 per week
About Us
The City of Edinburgh Council’s Homelessness Prevention and Housing Options Team is at the frontline for tackling and preventing homelessness in Edinburgh.
An exciting opportunity has arisen for a full time HP&HOT Housing Assistant to support Homeless Housing Officers with the prevention and statutory duty requirements to households who are homeless or threatened with homelessness in Edinburgh.
All posts will be based in any of the following locations at any given time:
- 249 High Street, Edinburgh
- North West Office – 8 West Pilton Gardens, Edinburgh
- North East Office – 101 Niddrie Mains Road, Edinburgh
- South East Office – 40 Captains Road, Edinburgh
- South West Office – 10 Westside Plaza, Edinburgh
Working from home
Please note that at any point in your employment with the Council that you may be required to work in any location across Edinburgh and therefore the above locations may change at short notice.
Role Description
The HP&HOT Housing Assistant will work in a statutory service supporting Housing Officers to provide advice and support to customers to prevent and resolve homelessness by helping them remain in their home or where this is not possible secure a home.
They will provide assistance with ongoing management of cases, ensuring that homeless applicants are accessing appropriate support, considering their full housing options and bidding appropriately to enable them to secure permanent accommodation.
The role will be administrative with ongoing customer contact, maintaining records and closing cases timeously. This will enable Housing Officers to focus on the provision of high quality and person-centred case work to assist households to resolve their homelessness.
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The HP&HOT Housing Assistant will fulfil the Council’s duties by working to legislative and good practice requirements and in collaboration with many other statutory services and partner organisations.
Requirements
Successful candidates require resilience and excellent organisational skills as they will be working within a busy service area with competing demands. They must be able to take ownership and responsibility for their tasks and have a proven track record of working within a challenging frontline service.
This post is subject to a basic disclosure check.
Commitment to Equality, Diversity, and Inclusion
We are committed to a diverse and inclusive workforce where everyone feels valued and able to be their best. We particularly encourage applications from women for senior roles, as well as people from minority ethnic backgrounds, people with disabilities or neurodivergent people, care experienced people, carers and LGBT+ people across all levels of the organisation, all of whom are currently underrepresented. All applicants will be considered fairly based on skills and experience. Disabled and care-experienced applicants who meet the minimum job criteria will be guaranteed an interview.
Find out more about our commitment to equalities here.
Our Behaviours
As part of our goal to improve organisational culture and create a great place to work together for the people of Edinburgh, we want to make sure we're recruiting the best people. We’re interested not only in your skills and experience but also in your approach to work. Therefore, part of our interview process will be an assessment of how you would bring Our Behaviours of Respect, Integrity and Flexibility into your ways of working.
You can find out more on Our Behaviours web page here.
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Salary
Our salary range typically reflects the initial starting salary and annually increases until it reaches the top of the range.
Flexible Working
Happy to talk flexible working.
Follow us on X at @edincounciljobs
Job Description
View Housing Assistant Job Description here
Person Specification
View Housing Assistant person specification here
Colleague Support and Wellbeing
As outlined in our People Strategy 2024-27, we aim to nurture a healthy workforce where we can all thrive. We offer regular events, initiatives and learning opportunities covering a range of different health and wellbeing topics.
We’re committed to supporting employees to achieve a healthy work life balance. There are several policies in place to support this ranging from flexible work options to career breaks. Our full suite of employment policies can be found here.
We have a range of support options available including access to counselling, a mental health support service, an occupational health service, speak up supporters and a colleague listening service.
Reasonable Adjustments
We’re committed to providing an inclusive and accessible experience at work for all our colleagues and we’ll work hard to ensure that we meet the changing needs of colleagues throughout their time with us. We’re also geared up to support all candidates who may require reasonable adjustments during the recruitment process. Candidates invited for interview, should let the hiring manager know what they need, and they will do everything they can to accommodate your request.
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