Hays
Housing Complaints Officer
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Your new company
A leading North West housing provider delivering safe, secure, customer‑focused services to thousands of residents.
You'll be joining a well‑established Customer Resolutions team committed to improving customer experience and resolving issues quickly, fairly, and professionally.
Your new role
You'll step in as a Customer Resolution Specialist, handling Stage 1 and Stage 2 complaints for a busy housing provider.
Working closely with internal teams, you'll investigate cases, gather evidence, draft responses, and ensure all complaints are managed in line with policy, regulatory expectations, and service standards.
This role is 100% office‑based in Accrington during the first few weeks for training, with the option for some hybrid working once fully embedded.
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- Hours: 9am-5pm, Monday to Friday
- Contract: ASAP until March 2027
- Hours per week: 35 (7 hours per day)
What you'll need to succeed
- Housing sector experience is essential
- Strong background in customer complaints, ideally Stage 1 and Stage 2
- Ability to manage sensitive and complex cases with professionalism
- Confident communication skills, both written and verbal
- Experience working in a customer‑focused environment within a housing provider
- Ability to work on‑site in Accrington, Monday to Friday
- Strong organisational skills and attention to detail
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What you'll get in return
- £18.65 per hour (PAYE)
- Immediate start
- Supportive team environment
What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.
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