BCHA
Housing Concierge (Permanent, full-time (37.5 hours per week) £25,029.28 - £25,861.56 per annum
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About Us
At BCHA, we believe everyone deserves a safe place to call home. We support individuals and families across the South of England who are facing homelessness, social exclusion, or housing challenges, helping them build stability, independence, and brighter futures.
Position
We're looking for a dedicated and reliable Housing Concierge to join our Housing Team in Plymouth. This is a rewarding, people-focused role where you'll help create a safe, welcoming, and well-managed environment for residents living in supported accommodation.
As a Housing Concierge, you'll be a visible and reassuring presence within the hostel, supporting residents, visitors, and colleagues while helping to maintain the safety and security of the building. You'll work closely with Housing Officers and Support Workers, responding to customer enquiries, carrying out welfare and safety checks, monitoring communal areas, and reporting any concerns.
This varied role combines customer service, welfare monitoring, building security, and accommodation oversight, meaning no two days are the same.
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What We're Looking For
We're seeking someone who:
- Has excellent communication and customer service skills.
- Can remain calm and professional in challenging situations.
- Is able to work independently and use their initiative.
- Understands safeguarding and professional boundaries.
- Has good IT skills and can maintain accurate records.
- Can work a rolling shift pattern including evenings and weekends.
Experience within supported housing, homelessness services, residential settings, or other customer-facing environments would be advantageous but is not essential.
Why Join BCHA?
At BCHA, you'll be part of a supportive team making a real difference to people's lives. Every shift is an opportunity to help create a safe environment, support vulnerable individuals, and contribute to positive housing outcomes within the local community.
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If you're passionate about helping people, enjoy working in a varied environment, and want to be part of an organisation that changes lives, we'd love to hear from you.
BCHA Safer Recruitment
Safeguarding children and adults is our first priority, and we will ensure we follow safer recruitment procedures.
As an employer, we will do everything possible to prevent unsuitable people obtaining employment with BCHA. Our overall aim is to 'deter unsuitable applicants from applying for roles with children and adults,' and we will ensure that all candidates are treated fairly, consistently, and in compliance with current legislation.
BCHA is committed to safeguarding and promoting the welfare of people, and expects all employees and volunteers to share this commitment.
Requirements
Working Pattern
- 37.5 hours per week on a 7-day rolling rota.
Important Dates
- Closing date: 10/08/2026
- Welcome week: 10/09/2026
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