Building a Brand Starts with a Story

FIRST is a leading global brand experience agency providing Content, Creative, Digital Technology, Management & Delivery, and Data & Insights services. For 30 years, we have utilised three flexible delivery models: Embedded teams, Corporate Campus operations, and a Full-Service Agency.

Managing over 37,000 events & projects annually across 110 countries, FIRST serves 130+ brands, specialising in Fortune 500 companies within the Financial Services, Technology, Healthcare, Media, and Professional Services sectors. Consistently recognised for excellence, recent honours include 2026 Chief Marketer Agency of the Year, the Ad Net Zero Award for sustainability, and more.

Learn more at www.firstagency.com

What You Would Get To Do

The Housing & Delegate Management, Attendee Data Manager will lead housing and delegate management across events, ensuring the smooth execution of room block strategy, delegate processes, and data-related tasks. This role involves maintaining accurate attendee data, collaborating with event stakeholders, and providing database management to ensure consistency and accuracy. As needed, this role will also support broader attendee data management responsibilities, including online registration, event communications, and post-event attendee reporting.

Up to 40% domestic and/or international travel may be required with this role.

This role is based in London, the UK (remote) and will require travel to and/or work within the EU in connection with client programmes. Candidates must have the right to undertake the required work and travel without requiring employer sponsorship or the employer to obtain additional work authorisation.

Your Contributions

• Manage end-to-end registration for high-volume in-person, hybrid, and virtual events, including development, testing, and delivery of related communications (save-the-dates, invitations, reminders, confirmations, surveys, etc.)
• Database management to ensure consistency and accuracy of information, including data entry, list generation, and analysis upon request
• Serve as primary point of contact for attendee and client registration inquiries, responding within agreed-upon SLAs
• Establish program-level communications, reporting, operating processes, deadlines, escalation paths, and onsite approaches.
• Ensure a fully documented process trail using standardized templates and ensure compliance with client/internal systems.
• Lead resolution of complex exceptions and provide onsite leadership for priority programs.
• Review program reporting and analysis, translating findings into clear recommendations for stakeholders.
• Diligent handling of confidential invitee data, ensuring accuracy and consistency while following compliance guidelines for sensitive information (PII)
• Coordinate attendee logistics — transportation, accommodations, gift sizing, and other required data points — with clients, event planners, and vendors
• Oversee rooming lists, hotel submissions, pickup monitoring, reservation management, VIP requirements, billing instructions, and final reconciliation.
• Lead housing and delegate management strategy and delivery for complex, high-profile, multi-hotel, and concurrent programs.
• Exercise independent judgment in resolving complex hotel, delegate, capacity, service, and data issues.
• Identify and assess operational, room-block, attrition, service, and financial exposure and recommend mitigation strategies.
• Understand existing contractual arrangements, identify issues and advise clients/internal teams.
• Printing name badges, tent cards, place cards, departure notices, email confirmations, agendas, signage, etc. where needed
• Packing, ordering, and shipping event supplies; maintain a shipping grid and track deliveries
• Support event project managers with program logistics, production, and on-site execution, including pre-event and day-of support and travel as needed
• Manage post-event attendee reporting
• Mentor and train Coordinators, Associates, and new joiners, providing quality oversight and ongoing guidance