Leicester City Council
Housing Digital Assistant Officer
Get notified of more jobs like this · No spam, ever
How your CV stacks up
Upload your CV to see how well it fits this job role
?%
Reference: REQ8292
Description
Full Time / 37 Hours Per Week / Fixed Term for 12 months
Join us to be part of our fantastic repairs and maintenance team. Our aim is to achieve ‘right first time’ service to all customers across Leicester. We triage reported repairs, plan, and coordinate day to day repairs and maintenance activities in council and leasehold properties. Liaising with customers and repairs and maintenance staff, we coordinate daily repairs and tasks, to ensure productivity is maximised. With our services now online via an online housing portal, we can keep our customers updated with the progress of their jobs, ensuring they remain at the forefront of the service.
This is a full-time, fixed term post, working 37 hours per week from Monday to Friday (for 12 months). We offer hybrid working, so you’ll have the flexibility to work from home and offices across the city. We can offer flexible working patterns, however there will be a requirement to work outside of normal working hours including evenings and weekends to meet the business needs. These hours would be agreed in advance and implemented on a rota basis.
What You’ll Be Doing
- Reporting to a Planning Team Leader, you’ll be part of a supportive team of both Planners and Craft workforce.
- Oversee the mobile repairs appointment system and plan a range of repairs & maintenance tasks in occupied and empty properties.
- Liaise with customers and carry out remote triage survey calls on the housing online system.
- Agree suitable appointments, and order materials to enable the work to be completed by one of our craft operatives.
- Be responsible for keeping our customers updated, both over the phone and via the online portal throughout the repairs journey.
Reasons to use Rodeo
Start with a chat, not a search bar
Grad scheme, placement, apprenticeship? Not sure what you want yet — that's fine. Your agent talks it through with you and turns "I have no idea" into a shortlist.
It searches the market for you
Every day your agent scans the market matching roles against what actually matters to you, not just keywords on a CV.
Only hits
No noise. No "maybe this fits." Just roles with a clear explanation of why they're right — and where to focus when applying.
What You’ll Need
- Excellent customer service skills and knowledge of general housing maintenance.
- Assertive, forward thinking with strong planning and problem-solving skills.
- An excellent communicator, able to liaise with people effectively, providing a professional service to our customers.
- Proficient IT skills, to be able to use standard and non-standard software.
- Self-motivated, able to work on own initiative as well as part of a team to meet objectives and targets.
What We Can Offer You
- The satisfaction of helping to improve thousands of lives across Leicester.
- A work environment that encourages a healthy work/life balance.
- Generous annual leave.
- Membership of the Local Government Pension Scheme.
- The option of flexible working.
- Training and development opportunities.
- Flexible benefits, including childcare vouchers, discounts on city buses and trains, and help with relocation to Leicester, where appropriate.
Get help with your application
Your very own career expert that helps elevate your application to the next level.
For an illustrative value of your benefits package, take a look at our benefits calculator.
Join us
We’re committed to recruiting a diverse and highly-talented workforce as we continue to build a council that is fitting and representative of our great city. That’s why we’ve designed our recruitment process to put you at your ease, make you feel welcome and bring the best out of you. We’ll do all we can to make our recruitment process as fair as possible. To help you with your application, take a look at the ‘our approach to recruitment’ page.
For a chat about this post, please feel free to contact Victoria Forrest-Smith on 0116 454 3043 or email victoria.forrest@leicester.gov.uk
Interviews will take place week commencing 31st August 2026.
Region: Central
Location: Hybrid working - Home and Leicester City Offices
Salary: GBP33,119 - GBP35,570 Per Year
Package: Total benefit value (includes pension contribution and full holiday entitlement): GBP48,088
Contractual hours: 37
Basis: Full time
“It took my CV and asked me questions relevant to understanding what kind of jobs to suggest for me. Suggestions were almost perfect. Jobs were exactly what I’ve been looking for.”
Jessica, London