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Housing Enforcement Assistant (Property Licensing)
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Job Title: Housing Enforcement Assistant (Property Licensing)
Location: Croydon, CR0 1EA
Working Pattern: Hybrid Working - 3 days office / 2 days remote
Hourly Rate: £18.92 PAYE / £25.03 Umbrella per hour
Contract Length: 3-month contract (possibility of extension)
Working Hours: Full Time, Monday - Friday, 36 hours
Start Date: ASAP
About the Role
We are seeking an experienced and customer-focused Housing Enforcement Assistant to join our team on a temporary 3-month basis to support the implementation of a Property Licensing Scheme. This is an excellent opportunity for someone who thrives in a fast-paced environment and enjoys providing exceptional customer service while supporting important housing and licensing services.
Working as part of a busy team, you will act as a key point of contact for residents, landlords, licence applicants, and other stakeholders, responding to enquiries, providing accurate information, and supporting a range of administrative processes related to property licensing and private sector housing services. The role will involve handling telephone, email, and written enquiries, maintaining accurate records, supporting casework, and ensuring a high standard of customer care at all times.
Key Responsibilities
- Act as a first point of contact for customer enquiries relating to housing, property licensing, and related services.
- Provide accurate, timely, and professional advice to members of the public and stakeholders.
- Respond to telephone, email, and written enquiries, complaints, and correspondence.
- Support the administration of property licensing applications and maintain accurate records and databases.
- Research and gather information to provide informed responses to customer enquiries.
- Assist with the processing of licensing-related documentation and administrative tasks.
- Liaise with internal departments, external agencies, landlords, tenants, and residents as required.
- Prioritise and manage a varied workload while maintaining excellent customer service standards.
- Support the wider team during the implementation of the Property Licensing Scheme.
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Essential Skills and Experience
- Excellent customer service skills and experience handling enquiries from members of the public.
- Strong verbal and written communication skills.
- Excellent telephone manner and interpersonal skills.
- Experience working in a busy and demanding environment.
- Ability to deal with challenging situations professionally, calmly, and sensitively.
- Strong organisational skills with the ability to manage competing priorities.
- Ability to prepare clear, concise, and well-structured responses to customer enquiries and complaints.
- Ability to work independently, use initiative, and research information to provide accurate advice.
- Good IT skills and experience using databases, Microsoft Office applications, and customer management systems.
- A positive, enthusiastic, and adaptable approach to work.
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Desirable Skills and Experience
- Knowledge of the housing sector.
- Knowledge and experience of property licensing schemes.
- Experience working within a regulatory, enforcement, or local authority environment.
- Understanding of private sector housing services and housing legislation.
These areas are highlighted within the attached housing enforcement role profile as beneficial knowledge for supporting property licensing and housing services.
Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer. By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explains how we will use your information - please copy and paste the following link into your browser: Adecco Candidate Privacy Information
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