INFINITY GROUP
Housing Implementation Consultant
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Housing Implementation Consultant
Hybrid/Tunbridge Wells | Unlimited Holiday
Deliver smarter housing services through technology, AI, and transformation.
About Infinity Group
Infinity Group is an innovative Microsoft Cloud Solution Partner based in the UK. We excel in providing award-winning IT Support, Digital Transformation, and Microsoft Dynamics 365 Consultancy services.
- Operates from offices in Tunbridge Wells and London Paddington
- Over 180 professionals
- Microsoft Partner of the Year for Dynamics Business Central
We are dedicated to fostering a more productive and secure work environment for organizations utilizing Dynamics 365, Microsoft 365, and Azure.
Core Values
- Empathy
- Creativity
- Ambition
- Authenticity
- Confidence
We celebrate diversity and strive to create a supportive and innovative work environment. We are committed to the well-being and growth of our employees, prioritizing continuous learning and development through fully funded training programs.
Mission
Our focus on people, expertise, and commitment to excellence underscores our mission to make a positive impact in the tech industry.
Role Overview
As a Housing Implementation Consultant, you'll help customers transform the way they operate by delivering modern housing management solutions built on Microsoft Dynamics 365 and enhanced with embedded AI capabilities.
Key Responsibilities
- Understand the Customer's World: Build a deep understanding of how customers operate, the challenges they face, and the outcomes they are trying to achieve. Facilitate workshops and discussions that uncover both stated requirements and underlying business needs.
- Design Solutions That Deliver Value: Translate business challenges into structured, practical solutions that balance customer expectations, platform capabilities, and commercial realities.
- Drive Successful Delivery: Work closely with consultants, developers, and project teams to ensure solutions are implemented effectively and remain aligned with customer objectives throughout delivery.
- Enable Confident Adoption: Help customers embrace new ways of working through clear communication, training, and guidance that supports long-term success beyond go-live.
- Reduce Delivery Risk: Identify gaps, blockers, and potential issues early, providing clarity and direction that keeps projects moving forward and customers informed.
- Build Trusted Customer Relationships: Become a trusted advisor who can challenge constructively, guide decision-making, and help customers maximize the value of their investment.
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The Kind of Problems You’ll Solve
- Inefficient manual processes in housing providers
- Unclear or conflicting customer requirements
- User resistance to change
- Need for technology to support tenant services and housing management activities
- Different stakeholder expectations
- Integration of data, processes, and systems without disrupting operations
- Low user adoption post-implementation
- Need for clear guidance for project teams
What Sets You Apart
- Focus on solving business problems rather than just implementing technology
- Ability to simplify complexity and help people make informed decisions
- Skill in asking the right questions before offering solutions
- Comfort in engaging with stakeholders at all levels
- Balancing customer needs, technical possibilities, and commercial realities
- Taking ownership and proactively addressing issues
- Enjoyment in collaborating with others
- Commitment to delivering meaningful results
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Your Impact
On the Business
- Help deliver successful projects
- Strengthen customer relationships
- Create opportunities for long-term growth and customer retention
On Customers
- Enable housing providers to improve efficiency
- Increase user adoption
- Gain greater value from their technology investment
For the Delivery Team
- Provide clarity, structure, and customer insight
- Deliver quality solutions with confidence and consistency
By combining customer understanding with effective solution design, you help turn technology investments into real-world operational improvements.
What It's Like Here
- Ambitious, but not political
- High standards, but pragmatic
- People who care about doing things properly — not just hitting numbers
What You Get
- Unlimited annual leave
- Private healthcare, life assurance, company shares
- Electric car scheme
- Flexible / remote working (with access to Tunbridge Wells & Paddington)
- Team and company socials, including Illuminate Awards
Ambitious, but not political
High standards, but pragmatic
People who care about doing things properly — not just hitting numbers
You’ll get:
- Real ownership of how sales evolves
- Freedom to change things that don’t work
- A team open to being challenged and developed
- Direct access to leadership and influence over direction
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